Parcel delay

Parcel — claim for late, lost or damaged delivery

Claim against a carrier for a failed delivery.

parcel.claim8 languages14-day reply window

What it actually says.

Rendered live from invented facts: A guaranteed next-day delivery that arrived nine days late, with the contents damaged. The claimant is fictional and the figures are illustrative — your own claim produces its own numbers and its own citations.

The authority in the preview

It cites the article, not the act.

A document has to name the provision it relies on or it gets filed. These are the citations the sample evaluation put into the letter above; a real claim substitutes the ones its own regimes produced.

Consumer Rights Act 2015, s. 52Consumer Rights Act 2015 (c. 15)s. 52 — service to be performed within a reasonable time

Where it comes from

The laws that can produce this document.

A rule module declares the documents its evaluation can render into. These are the regimes in the current catalogue that offer this one — each with its own citations, deadlines and escalation ladder.

CMR Convention — international carriage of goods by road (8.33 SDR per kilogram)CMRTreaty — party states varyCMR Convention, Art. 23Parcel delay Hague-Visby Rules — international carriage of goods by seaHAGUEVISBYTreaty — party states varyHague-Visby Rules, Art. IV r. 5(a)Parcel delay Montreal Convention 1999 — international carriage of cargo by airMONTREALTreaty — party states varyMontreal Convention 1999, Art. 22(3)Parcel delay International postal items — Universal Postal Convention inquiry and indemnityUPUTreaty — party states varyUniversal Postal ConventionParcel delay European Union — delivery rights on consumer sales (Directive 2011/83/EU, Art. 18)EUSupranational — 30 countriesDirective 2011/83/EU, Art. 18Parcel delay France — La Poste / Colissimo compensationFRNational — FranceCode des postes et des communications électroniques and La Poste’s conditions générales de venteParcel delay Germany — Deutsche Post DHL domestic parcelsDENational — GermanyPostgesetz and the DHL Allgemeine Geschäftsbedingungen Paket/PäckchenParcel delay DHL Express — service commitments and claimsDENational — GermanyDHL Express Terms and Conditions of CarriageParcel delay Netherlands — PostNL compensationNLNational — NetherlandsPostwet 2009 and PostNL’s algemene voorwaardenParcel delay Norway — Posten BringNONational — NorwayPostloven (Postal Act) and Posten Bring's transport conditionsParcel delay Russian Federation — Pochta RossiiRUNational — RussiaФедеральный закон «О почтовой связи» № 176-ФЗ, and the Rules for the Provision of Postal Communication ServicesParcel delay Switzerland — Swiss PostCHNational — SwitzerlandPostgesetz (Postal Services Act, SR 783.0) and the Postal Services OrdinanceParcel delay Türkiye — PTTTRNational — TürkiyePosta Hizmetleri Kanunu No. 6475 (Postal Services Law) and its implementing regulationsParcel delay United Kingdom — delivery of goods, Consumer Rights Act 2015 s. 28GBNational — United KingdomConsumer Rights Act 2015, s. 28Parcel delay United Kingdom — Royal Mail compensation schemeGBNational — United KingdomPostal Services Act 2011 and Royal Mail’s scheme and conditions made under itParcel delay Canada — Canada Post delivery guarantee and claimsCANational — CanadaCanada Post Corporation Act and the Canada Post Terms and ConditionsParcel delay United States — USPS Priority Mail Express money-back guaranteeUSNational — United StatesUSPS Domestic Mail Manual — Priority Mail Express service commitments and refundsParcel delay FedEx — Money-Back GuaranteeUSNational — United StatesFedEx Service Guide / Terms and Conditions of CarriageParcel delay UPS — Service GuaranteeUSNational — United StatesUPS Tariff/Terms and Conditions of ServiceParcel delay Brazil — CorreiosBRNational — BrazilCódigo de Defesa do Consumidor, Lei nº 8.078/1990, and the Correios service regulationsParcel delay Mexico — Correos de MéxicoMXNational — MexicoLey del Servicio Postal MexicanoParcel delay Kenya — Posta KenyaKENational — KenyaPostal Corporation of Kenya Act and the Kenya Information and Communications ActParcel delay Nigeria — NIPOSTNGNational — NigeriaNigerian Postal Service Act and the Federal Competition and Consumer Protection Act 2018Parcel delay South Africa — South African Post OfficeZANational — South AfricaPostal Services Act 124 of 1998 and the Consumer Protection Act 68 of 2008Parcel delay Saudi Arabia — Saudi Post (SPL)SANational — Saudi ArabiaSaudi postal regulation issued by the Communications, Space and Technology CommissionParcel delay United Arab Emirates — Emirates PostAENational — United Arab EmiratesFederal postal regulation and the Emirates Post terms of serviceParcel delay Hong Kong SAR — Hongkong PostHKNational — Hong Kong SAR ChinaPost Office Ordinance (Cap. 98) and the Postal Services (Compensation) rulesParcel delay India — India PostINNational — IndiaPost Office Act 2023 and the Department of Posts rules and compensation scheduleParcel delay Japan — Japan PostJPNational — JapanPostal Act (Act No. 165 of 1947) and Japan Post's service termsParcel delay Malaysia — Pos MalaysiaMYNational — MalaysiaPostal Services Act 2012 (Act 741) and the MCMC postal licence conditionsParcel delay People's Republic of China — China PostCNNational — China中华人民共和国邮政法 (Postal Law of the People's Republic of China)Parcel delay Republic of Korea — Korea PostKRNational — South Korea우편법 (Postal Service Act) of the Republic of KoreaParcel delay Singapore — Singapore PostSGNational — SingaporePostal Services Act 1999 and the IMDA Quality of Service standards for the Public Postal LicenseeParcel delay Australia — Australia Post compensation and Express Post guaranteeAUNational — AustraliaAustralian Postal Corporation Act 1989 and Australia Post’s Terms and ConditionsParcel delay New Zealand — New Zealand PostNZNational — New ZealandPostal Services Act 1998 and the Consumer Guarantees Act 1993Parcel delay

You send it

Fill in your own facts and this letter writes itself.

The claim wizard produces this document with your figures, your citations and your deadline already in it. You still print it, sign it and post it yourself — that part is not delegable and we would not take it if it were.

Start a claim All documents

Duesday is not a law firm and does not provide legal advice. This document is an editable template assembled from publicly available law. You are responsible for checking that the facts and the law stated are correct for your situation, and you send it yourself in your own name. Nothing here creates a solicitor–client or attorney–client relationship, and no outcome is promised.