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Parcel delay

People's Republic of China — China Post

NationalCNUnverified — check before relying on it

People's Republic of China

Rule id
parcel.cn-chinapost
Version
1.0.0
In force from
October 1, 2009
Last read against its sources
August 5, 2026
Countries bound
China

In plain language

What this regime says.

China Post is People's Republic of China's designated postal operator and publishes a compensation scheme made under 中华人民共和国邮政法 (Postal Law of the People's Republic of China). This module names the scheme, names the State Post Bureau (国家邮政局) and its 12305 consumer complaint channel, and lists exactly which figures to go and check — it states none, because a claimant sent to demand an amount we guessed is worse off than one told where to look.

Who is covered

Senders and, where the operator's terms allow, addressees of items carried by China Post.

What you get

Compensation under the Postal Law, and a regulated two-stage complaint route with response timelines. We state no figures.

Where claims go wrong

  • Complaining only to the courier. The 12305 escalation is what produces answers.
  • Assuming uninsured items are compensated at value. They are compensated by reference to the postage.
The official claim route

Authority

Every citation,
with its pinpoint.

A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.
  1. 中华人民共和国邮政法 (Postal Law of the People's Republic of China)中华人民共和国邮政法 (Postal Law of the People's Republic of China)URL verified 2026-08-05

Sources

Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.

What it imposes

Clocks, defences and the ladder.

A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.

Documents

What this regime can produce.

Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.

The same claim type elsewhere

CMR Convention — international carriage of goods by road (8.33 SDR per kilogram)CMRTreaty — party states varyCMR Convention, Art. 23Confidence: highHague-Visby Rules — international carriage of goods by seaHAGUEVISBYTreaty — party states varyHague-Visby Rules, Art. IV r. 5(a)Confidence: highMontreal Convention 1999 — international carriage of cargo by airMONTREALTreaty — party states varyMontreal Convention 1999, Art. 22(3)Confidence: highInternational postal items — Universal Postal Convention inquiry and indemnityUPUTreaty — party states varyUniversal Postal ConventionConfidence: lowEuropean Union — delivery rights on consumer sales (Directive 2011/83/EU, Art. 18)EUSupranational — 30 countriesDirective 2011/83/EU, Art. 18Confidence: mediumFrance — La Poste / Colissimo compensationFRNational — FranceCode des postes et des communications électroniques and La Poste’s conditions générales de venteConfidence: lowGermany — Deutsche Post DHL domestic parcelsDENational — GermanyPostgesetz and the DHL Allgemeine Geschäftsbedingungen Paket/PäckchenConfidence: lowDHL Express — service commitments and claimsDENational — GermanyDHL Express Terms and Conditions of CarriageConfidence: low

Other rights in the same countries

China — rental deposit (中华人民共和国民法典 (Civil Code of the PRC), Book Three, Chapter 14 (lease contracts), together with the municipal housing rental regulations of the city where the property is)CNNational — China中华人民共和国民法典 (Civil Code of the PRC), Book Three, Chapter 14 (lease contracts), together with the municipal housing rental regulations of the city where the property isConfidence: lowChina — 航班正常管理规定 (Flight Normality Management Provisions, CCAR-271)CNNational — China航班正常管理规定（交通运输部令2016年第56号），第十七条Confidence: mediumChina — E-Commerce Law and the 2024 Consumer Rights Protection Law Implementing RegulationsCNNational — China中华人民共和国消费者权益保护法实施条例 (Regulations for the Implementation of the Law on the Protection of Consumer Rights and Interests), State Council Decree No. 778Confidence: mediumChina — payment services supervision and UnionPay card dispute rulesCNNational — China非银行支付机构监督管理条例 (Regulations on the Supervision and Administration of Non-bank Payment Institutions), State Council Decree No. 768Confidence: lowChina — Personal Information Protection Law (PIPL)CNNational — China中华人民共和国个人信息保护法 (Personal Information Protection Law), Arts. 44–50, 69Confidence: mediumPeople's Republic of China — China Railway refund and change rules (铁路旅客运输规程)CNNational — China铁路旅客运输规程 (Regulations on Railway Passenger Transport) and the Railway Law of the PRCConfidence: low

Does this one reach your facts?

The engine runs every regime that could apply at once and reconciles them, rather than making you guess which page to read.

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Not a law firm. Not legal advice. You send it yourself. This page describes a law; it is not advice about your situation and no outcome is promised.