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Coverage

Parcel delay

Switzerland — Swiss Post

NationalCHUnverified — check before relying on it

Switzerland

Rule id
parcel.ch-swisspost
Version
1.0.0
In force from
October 1, 2012
Last read against its sources
August 5, 2026
Countries bound
Switzerland

In plain language

What this regime says.

Swiss Post is Switzerland's designated postal operator and publishes a compensation scheme made under Postgesetz (Postal Services Act, SR 783.0) and the Postal Services Ordinance. This module names the scheme, names PostCom (the Swiss Post Commission), and lists exactly which figures to go and check — it states none, because a claimant sent to demand an amount we guessed is worse off than one told where to look.

Who is covered

Senders and, where the operator's terms allow, addressees of items carried by Swiss Post.

What you get

Compensation under Swiss Post's terms, and a regulator that supervises the universal service. We state no figures.

Where claims go wrong

  • Expecting PostCom to decide your claim. It supervises the market.
The official claim route

Authority

Every citation,
with its pinpoint.

A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.
  1. Postgesetz (Postal Services Act, SR 783.0) and the Postal Services OrdinancePostgesetz (Postal Services Act, SR 783.0) and the Postal Services OrdinanceURL verified 2026-08-05

Sources

Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.

What it imposes

Clocks, defences and the ladder.

A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.

Documents

What this regime can produce.

Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.

The same claim type elsewhere

CMR Convention — international carriage of goods by road (8.33 SDR per kilogram)CMRTreaty — party states varyCMR Convention, Art. 23Confidence: highHague-Visby Rules — international carriage of goods by seaHAGUEVISBYTreaty — party states varyHague-Visby Rules, Art. IV r. 5(a)Confidence: highMontreal Convention 1999 — international carriage of cargo by airMONTREALTreaty — party states varyMontreal Convention 1999, Art. 22(3)Confidence: highInternational postal items — Universal Postal Convention inquiry and indemnityUPUTreaty — party states varyUniversal Postal ConventionConfidence: lowEuropean Union — delivery rights on consumer sales (Directive 2011/83/EU, Art. 18)EUSupranational — 30 countriesDirective 2011/83/EU, Art. 18Confidence: mediumFrance — La Poste / Colissimo compensationFRNational — FranceCode des postes et des communications électroniques and La Poste’s conditions générales de venteConfidence: lowGermany — Deutsche Post DHL domestic parcelsDENational — GermanyPostgesetz and the DHL Allgemeine Geschäftsbedingungen Paket/PäckchenConfidence: lowDHL Express — service commitments and claimsDENational — GermanyDHL Express Terms and Conditions of CarriageConfidence: low

Other rights in the same countries

EU air carrier liability for baggage (Regulation (EC) No 2027/97)EUSupranational — 31 countriesRegulation (EC) No 2027/97, Art. 1 (as amended by Regulation (EC) No 889/2002)Confidence: highEU Regulation 261/2004 (air passenger rights)EUSupranational — 31 countriesRegulation (EC) No 261/2004Confidence: highEuropean Union — air fare all-inclusive pricing, Regulation (EC) No 1008/2008 art. 23EUAIRSupranational — 31 countriesRegulation (EC) No 1008/2008, art. 23(1)Confidence: highSwitzerland — Code of Obligations right of revocation (and the online gap)CHNational — SwitzerlandSwiss Code of Obligations, arts. 40a–40fConfidence: mediumSwitzerland — dormant assets at Swiss banks (Banking Act art. 37m; Banking Ordinance arts. 45–59)CHNational — SwitzerlandBundesgesetz über die Banken und Sparkassen (Banking Act), art. 37mConfidence: mediumSwitzerland — Financial Services Act ombudsman affiliation and the Swiss Banking OmbudsmanCHNational — SwitzerlandFinancial Services Act (FinSA / FIDLEG), SR 950.1Confidence: mediumSwitzerland — Mietzinskaution (CO art. 257e)CHNational — SwitzerlandCO art. 257eConfidence: highSwitzerland — SBB CFF FFS passenger rights and the fare network’s compensation arrangementsCHNational — SwitzerlandSwiss passenger transport legislation; Regulation (EU) 2021/782 does not apply directlyConfidence: low

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Not a law firm. Not legal advice. You send it yourself. This page describes a law; it is not advice about your situation and no outcome is promised.