Each of these is a refusal this regime lets a counterparty attempt, paired with the answer to it. Reading them before you write is worth more than any amount of polish on the letter itself.
"We have told the bank we are claiming"
high likelihoodThe landlord writes to the bank asserting a claim in order to keep the account blocked past the one-year mark.
What answers it
Article 257e(3) requires the landlord to have legally asserted the claim — commenced conciliation or debt-enforcement proceedings — within the year. A letter of intent to the bank is not that. Ask for the reference number of the proceedings, and if there is none, press the bank for release.
CO art. 257e — art. 257e (security furnished by the tenant)
"The property needed cleaning and redecorating"
high likelihoodThe landlord charges for cleaning, carpet wear, scuffed paint or tired fittings and treats the deposit as a refurbishment fund.
What answers it
Fair wear and tear from ordinary use is not a recoverable loss in any of the regimes this product covers — a deduction must reflect damage or a breach beyond ordinary use, must be evidenced, and must be reduced for the age and remaining life of the item. Ask for the invoice, the check-in and check-out evidence, and the calculation.
"Prove you did not cause it"
high likelihoodThe landlord asserts damage and expects the tenant to disprove it, often without a check-in inventory.
What answers it
It is the party seeking to keep the money who must justify keeping it. Where there is no dated check-in record to compare against, an adjudicator has nothing to measure the alleged damage from, and the deduction generally fails on that ground alone.
"We held it ourselves, that is normal"
medium likelihoodThe landlord admits the deposit was never placed in a blocked account in the tenant’s name.
What answers it
That is a breach of art. 257e(2), not a matter of practice. The tenant can demand that the money be placed in a proper blocked account in their own name at any time, and a landlord who has mixed it with their own funds is in a much weaker position on every other issue.
CO art. 257e — art. 257e (security furnished by the tenant)