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Parcel delay

Norway — Posten Bring

NationalNOUnverified — check before relying on it

Norway

Rule id
parcel.no-posten
Version
1.0.0
In force from
January 1, 2016
Last read against its sources
August 5, 2026
Countries bound
Norway

In plain language

What this regime says.

Posten Bring is Norway's designated postal operator and publishes a compensation scheme made under Postloven (Postal Act) and Posten Bring's transport conditions. This module names the scheme, names Nkom (the Norwegian Communications Authority), and Forbrukerrådet for the consumer dispute, and lists exactly which figures to go and check — it states none, because a claimant sent to demand an amount we guessed is worse off than one told where to look.

Who is covered

Senders and, where the operator's terms allow, addressees of items carried by Posten Bring.

What you get

Compensation under the operator's transport conditions, with a free consumer dispute route above it. We state no figures.

Where claims go wrong

  • Not escalating to the consumer complaints board, which is free and effective.
The official claim route

Authority

Every citation,
with its pinpoint.

A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.
  1. Postloven (Postal Act) and Posten Bring's transport conditionsPostloven (Postal Act) and Posten Bring's transport conditionsURL verified 2026-08-05

Sources

Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.

What it imposes

Clocks, defences and the ladder.

A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.

Documents

What this regime can produce.

Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.

The same claim type elsewhere

CMR Convention — international carriage of goods by road (8.33 SDR per kilogram)CMRTreaty — party states varyCMR Convention, Art. 23Confidence: highHague-Visby Rules — international carriage of goods by seaHAGUEVISBYTreaty — party states varyHague-Visby Rules, Art. IV r. 5(a)Confidence: highMontreal Convention 1999 — international carriage of cargo by airMONTREALTreaty — party states varyMontreal Convention 1999, Art. 22(3)Confidence: highInternational postal items — Universal Postal Convention inquiry and indemnityUPUTreaty — party states varyUniversal Postal ConventionConfidence: lowEuropean Union — delivery rights on consumer sales (Directive 2011/83/EU, Art. 18)EUSupranational — 30 countriesDirective 2011/83/EU, Art. 18Confidence: mediumFrance — La Poste / Colissimo compensationFRNational — FranceCode des postes et des communications électroniques and La Poste’s conditions générales de venteConfidence: lowGermany — Deutsche Post DHL domestic parcelsDENational — GermanyPostgesetz and the DHL Allgemeine Geschäftsbedingungen Paket/PäckchenConfidence: lowDHL Express — service commitments and claimsDENational — GermanyDHL Express Terms and Conditions of CarriageConfidence: low

Other rights in the same countries

EEA (Norway, Iceland, Liechtenstein) — GDPR as incorporated into the EEA AgreementEEASupranational — 3 countriesRegulation (EU) 2016/679 (GDPR) as incorporated into the EEA AgreementConfidence: highEuropean Union — delivery rights on consumer sales (Directive 2011/83/EU, Art. 18)EUSupranational — 30 countriesDirective 2011/83/EU, Art. 18Confidence: mediumEuropean Union — rail passenger rights (Regulation (EU) 2021/782)EUSupranational — 30 countriesRegulation (EU) 2021/782, Art. 19Confidence: highEU air carrier liability for baggage (Regulation (EC) No 2027/97)EUSupranational — 31 countriesRegulation (EC) No 2027/97, Art. 1 (as amended by Regulation (EC) No 889/2002)Confidence: highEU ePrivacy Directive and GDPR (direct marketing)EUSupranational — 30 countriesDirective 2002/58/EC (ePrivacy Directive), Art. 13Confidence: mediumEU General Data Protection RegulationEUSupranational — 30 countriesRegulation (EU) 2016/679, Arts. 15–21Confidence: highEU Consumer Rights Directive — withdrawal, order-button and inertia-selling rulesEUSupranational — 30 countriesDirective 2011/83/EU (Consumer Rights Directive)Confidence: highPSD2 — unauthorised transactions and direct-debit refunds (Directive (EU) 2015/2366)EUSupranational — 30 countriesDirective (EU) 2015/2366 (PSD2)Confidence: high

Does this one reach your facts?

The engine runs every regime that could apply at once and reconciles them, rather than making you guess which page to read.

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Not a law firm. Not legal advice. You send it yourself. This page describes a law; it is not advice about your situation and no outcome is promised.