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Coverage

Parcel delay

Hong Kong SAR — Hongkong Post

NationalHKUnverified — check before relying on it

Hong Kong SAR

Rule id
parcel.hk-hongkongpost
Version
1.0.0
In force from
July 1, 1997
Last read against its sources
August 5, 2026
Countries bound
Hong Kong SAR China

In plain language

What this regime says.

Hongkong Post is Hong Kong SAR's designated postal operator and publishes a compensation scheme made under Post Office Ordinance (Cap. 98) and the Postal Services (Compensation) rules. This module names the scheme, names the Postmaster General and the Office of The Ombudsman, Hong Kong, and lists exactly which figures to go and check — it states none, because a claimant sent to demand an amount we guessed is worse off than one told where to look.

Who is covered

Senders and, where the operator's terms allow, addressees of items carried by Hongkong Post.

What you get

Compensation under the postal rules, and an Ombudsman route over the handling. We state no figures.

Where claims go wrong

  • Not using the Ombudsman, which has jurisdiction because Hongkong Post is a government department.
The official claim route

Authority

Every citation,
with its pinpoint.

A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.
  1. Post Office Ordinance (Cap. 98) and the Postal Services (Compensation) rulesPost Office Ordinance (Cap. 98) and the Postal Services (Compensation) rulesURL verified 2026-08-05

Sources

Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.

What it imposes

Clocks, defences and the ladder.

A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.

Documents

What this regime can produce.

Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.

The same claim type elsewhere

CMR Convention — international carriage of goods by road (8.33 SDR per kilogram)CMRTreaty — party states varyCMR Convention, Art. 23Confidence: highHague-Visby Rules — international carriage of goods by seaHAGUEVISBYTreaty — party states varyHague-Visby Rules, Art. IV r. 5(a)Confidence: highMontreal Convention 1999 — international carriage of cargo by airMONTREALTreaty — party states varyMontreal Convention 1999, Art. 22(3)Confidence: highInternational postal items — Universal Postal Convention inquiry and indemnityUPUTreaty — party states varyUniversal Postal ConventionConfidence: lowEuropean Union — delivery rights on consumer sales (Directive 2011/83/EU, Art. 18)EUSupranational — 30 countriesDirective 2011/83/EU, Art. 18Confidence: mediumFrance — La Poste / Colissimo compensationFRNational — FranceCode des postes et des communications électroniques and La Poste’s conditions générales de venteConfidence: lowGermany — Deutsche Post DHL domestic parcelsDENational — GermanyPostgesetz and the DHL Allgemeine Geschäftsbedingungen Paket/PäckchenConfidence: lowDHL Express — service commitments and claimsDENational — GermanyDHL Express Terms and Conditions of CarriageConfidence: low

Other rights in the same countries

Hong Kong — rental deposit (Landlord and Tenant (Consolidation) Ordinance (Cap. 7), and Part IVA for regulated subdivided unit tenancies)HKNational — Hong Kong SAR ChinaLandlord and Tenant (Consolidation) Ordinance (Cap. 7), and Part IVA for regulated subdivided unit tenanciesConfidence: lowHong Kong — dormant accounts and unclaimed money (no general escheat scheme)HKNational — Hong Kong SAR ChinaCompanies Ordinance (Cap. 622), Pt 15Confidence: lowHong Kong — HKMA Code of Banking Practice and the Financial Dispute Resolution CentreHKNational — Hong Kong SAR ChinaCode of Banking Practice (Hong Kong)Confidence: mediumHong Kong SAR — Civil Aviation Department, contract of carriage and the Carriage by Air OrdinanceHKNational — Hong Kong SAR ChinaCarriage by Air Ordinance (Cap. 500) (Hong Kong)Confidence: medium

Does this one reach your facts?

The engine runs every regime that could apply at once and reconciles them, rather than making you guess which page to read.

Run your factsBack to the catalogue

Not a law firm. Not legal advice. You send it yourself. This page describes a law; it is not advice about your situation and no outcome is promised.