Parcel delay

New Zealand — New Zealand Post

NationalNZUnverified — check before relying on it

New Zealand

Rule id: parcel.nz-nzpost
Version: 1.0.0
In force from: April 1, 1998
Last read against its sources: August 5, 2026
Countries bound: New Zealand

New Zealand

In plain language

What this regime says.

New Zealand Post is New Zealand's designated postal operator and publishes a compensation scheme made under Postal Services Act 1998 and the Consumer Guarantees Act 1993. This module names the scheme, names the Commerce Commission, and the Disputes Tribunal for the money claim, and lists exactly which figures to go and check — it states none, because a claimant sent to demand an amount we guessed is worse off than one told where to look.

Who is covered

Senders and, where the operator's terms allow, addressees of items carried by New Zealand Post.

What you get

Compensation under NZ Post's conditions, and Consumer Guarantees Act remedies. We state no figures.

Where claims go wrong

Accepting the default limit without checking whether the Consumer Guarantees Act applies.

The official claim route

Authority

Every citation,
with its pinpoint.

A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.

Postal Services Act 1998 and the Consumer Guarantees Act 1993Postal Services Act 1998 and the Consumer Guarantees Act 1993URL verified 2026-08-05

Sources

Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.

NZ Post compensation under its conditions of carriage, with the Consumer Guarantees Act behind itNew Zealand Postretrieved 2026-08-05

What it imposes

Clocks, defences and the ladder.

A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.

Documents

What this regime can produce.

Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.

Parcel — claim for late, lost or damaged deliveryparcel.claim

The same claim type elsewhere

CMR Convention — international carriage of goods by road (8.33 SDR per kilogram)CMRTreaty — party states varyCMR Convention, Art. 23 Hague-Visby Rules — international carriage of goods by seaHAGUEVISBYTreaty — party states varyHague-Visby Rules, Art. IV r. 5(a)Montreal Convention 1999 — international carriage of cargo by airMONTREALTreaty — party states varyMontreal Convention 1999, Art. 22(3)International postal items — Universal Postal Convention inquiry and indemnityUPUTreaty — party states varyUniversal Postal Convention European Union — delivery rights on consumer sales (Directive 2011/83/EU, Art. 18)EUSupranational — 30 countriesDirective 2011/83/EU, Art. 18 France — La Poste / Colissimo compensationFRNational — FranceCode des postes et des communications électroniques and La Poste’s conditions générales de vente Germany — Deutsche Post DHL domestic parcelsDENational — GermanyPostgesetz and the DHL Allgemeine Geschäftsbedingungen Paket/Päckchen DHL Express — service commitments and claimsDENational — GermanyDHL Express Terms and Conditions of Carriage

Other rights in the same countries

Does this one reach your facts?

The engine runs every regime that could apply at once and reconciles them, rather than making you guess which page to read.

Run your facts Back to the catalogue

Not a law firm. Not legal advice. You send it yourself. This page describes a law; it is not advice about your situation and no outcome is promised.