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Coverage

Parcel delay

UPS — Service Guarantee

NationalUSUnverified — check before relying on it

United States (UPS Service Guarantee, applied internationally)

Rule id
parcel.ups
Version
1.0.0
In force from
January 1, 2020
Last read against its sources
August 5, 2026
Countries bound
United States

In plain language

What this regime says.

UPS — Service Guarantee. Claims run through the UPS Service Guarantee, with The Federal Trade Commission for advertising claims; contract law otherwise above it. This module names the route and the regulator and states no compensation limits or deadlines, because we could not verify them in this review cycle.

Who is covered

The person who contracted with the carrier — normally the sender. If you bought goods online, your claim is usually against the seller instead, and it is usually the better claim.

What you get

A refund or credit of the transportation charges where the guarantee applied and was missed. Not the value of the goods, which is a separate and capped liability claim.

Where claims go wrong

  • Assuming the guarantee applied without checking whether it was suspended on your ship date.
  • Missing the refund request window, which runs from the scheduled delivery date.
  • Claiming the value of the contents under the guarantee. The guarantee refunds shipping charges only.
  • Arguing with the carrier when you are the buyer rather than the shipper. The seller owes you the goods or your money.
  • Throwing away the packaging before a damage claim is settled.
The official claim route

Authority

Every citation,
with its pinpoint.

A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.
  1. UPS Tariff/Terms and Conditions of ServiceUPS Tariff/Terms and Conditions of ServiceURL verified 2026-08-05

Sources

Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.

What it imposes

Clocks, defences and the ladder.

A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.

Documents

What this regime can produce.

Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.

The same claim type elsewhere

CMR Convention — international carriage of goods by road (8.33 SDR per kilogram)CMRTreaty — party states varyCMR Convention, Art. 23Confidence: highHague-Visby Rules — international carriage of goods by seaHAGUEVISBYTreaty — party states varyHague-Visby Rules, Art. IV r. 5(a)Confidence: highMontreal Convention 1999 — international carriage of cargo by airMONTREALTreaty — party states varyMontreal Convention 1999, Art. 22(3)Confidence: highInternational postal items — Universal Postal Convention inquiry and indemnityUPUTreaty — party states varyUniversal Postal ConventionConfidence: lowEuropean Union — delivery rights on consumer sales (Directive 2011/83/EU, Art. 18)EUSupranational — 30 countriesDirective 2011/83/EU, Art. 18Confidence: mediumFrance — La Poste / Colissimo compensationFRNational — FranceCode des postes et des communications électroniques and La Poste’s conditions générales de venteConfidence: lowGermany — Deutsche Post DHL domestic parcelsDENational — GermanyPostgesetz and the DHL Allgemeine Geschäftsbedingungen Paket/PäckchenConfidence: lowDHL Express — service commitments and claimsDENational — GermanyDHL Express Terms and Conditions of CarriageConfidence: low

Other rights in the same countries

Alabama security deposit return — Ala. Code § 35-9A-201US-ALSub-national — United StatesAla. Code § 35-9A-201Confidence: mediumAlabama unclaimed property — Ala. Code §§ 35-12-70 to 35-12-99US-ALSub-national — United StatesAla. Code §§ 35-12-70 to 35-12-99Confidence: mediumAlaska security deposit return — Alaska Stat. § 34.03.070US-AKSub-national — United StatesAlaska Stat. § 34.03.070Confidence: mediumAlaska unclaimed property — Alaska Stat. §§ 34.45.110–34.45.780US-AKSub-national — United StatesAlaska Stat. §§ 34.45.110–34.45.780Confidence: mediumArizona security deposit return — A.R.S. § 33-1321US-AZSub-national — United StatesA.R.S. § 33-1321Confidence: highArizona unclaimed property — Ariz. Rev. Stat. §§ 44-301 to 44-341US-AZSub-national — United StatesAriz. Rev. Stat. §§ 44-301 to 44-341Confidence: mediumArizona surprise out-of-network bill dispute resolution (A.R.S. § 20-3111 et seq.)US-AZSub-national — United StatesA.R.S. § 20-3111 et seq.Confidence: mediumArkansas security deposit return — Ark. Code Ann. § 18-16-306US-ARSub-national — United StatesArk. Code Ann. § 18-16-306Confidence: medium

Does this one reach your facts?

The engine runs every regime that could apply at once and reconciles them, rather than making you guess which page to read.

Run your factsBack to the catalogue

Not a law firm. Not legal advice. You send it yourself. This page describes a law; it is not advice about your situation and no outcome is promised.