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Coverage

Parcel delay

Malaysia — Pos Malaysia

NationalMYUnverified — check before relying on it

Malaysia

Rule id
parcel.my-pos
Version
1.0.0
In force from
August 1, 2012
Last read against its sources
August 5, 2026
Countries bound
Malaysia

In plain language

What this regime says.

Pos Malaysia is Malaysia's designated postal operator and publishes a compensation scheme made under Postal Services Act 2012 (Act 741) and the MCMC postal licence conditions. This module names the scheme, names the Malaysian Communications and Multimedia Commission (MCMC), and the Tribunal for Consumer Claims, and lists exactly which figures to go and check — it states none, because a claimant sent to demand an amount we guessed is worse off than one told where to look.

Who is covered

Senders and, where the operator's terms allow, addressees of items carried by Pos Malaysia.

What you get

Compensation under Pos Malaysia's terms, enforceable at the Tribunal for Consumer Claims. We state no figures.

Where claims go wrong

  • Not escalating to MCMC and the Tribunal.
The official claim route

Authority

Every citation,
with its pinpoint.

A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.
  1. Postal Services Act 2012 (Act 741) and the MCMC postal licence conditionsPostal Services Act 2012 (Act 741) and the MCMC postal licence conditionsURL verified 2026-08-05

Sources

Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.

What it imposes

Clocks, defences and the ladder.

A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.

Documents

What this regime can produce.

Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.

The same claim type elsewhere

CMR Convention — international carriage of goods by road (8.33 SDR per kilogram)CMRTreaty — party states varyCMR Convention, Art. 23Confidence: highHague-Visby Rules — international carriage of goods by seaHAGUEVISBYTreaty — party states varyHague-Visby Rules, Art. IV r. 5(a)Confidence: highMontreal Convention 1999 — international carriage of cargo by airMONTREALTreaty — party states varyMontreal Convention 1999, Art. 22(3)Confidence: highInternational postal items — Universal Postal Convention inquiry and indemnityUPUTreaty — party states varyUniversal Postal ConventionConfidence: lowEuropean Union — delivery rights on consumer sales (Directive 2011/83/EU, Art. 18)EUSupranational — 30 countriesDirective 2011/83/EU, Art. 18Confidence: mediumFrance — La Poste / Colissimo compensationFRNational — FranceCode des postes et des communications électroniques and La Poste’s conditions générales de venteConfidence: lowGermany — Deutsche Post DHL domestic parcelsDENational — GermanyPostgesetz and the DHL Allgemeine Geschäftsbedingungen Paket/PäckchenConfidence: lowDHL Express — service commitments and claimsDENational — GermanyDHL Express Terms and Conditions of CarriageConfidence: low

Other rights in the same countries

Malaysia — Consumer Protection Act 1999 and the Tribunal for Consumer ClaimsMYNational — MalaysiaConsumer Protection Act 1999 (Act 599)Confidence: lowMalaysia — Financial Services Act 2013 and the Ombudsman for Financial ServicesMYNational — MalaysiaFinancial Services Act 2013 (Act 758), Schedule 7Confidence: lowMalaysia — KTM Berhad passenger conditions and the Land Public Transport Agency complaint routeMYNational — MalaysiaLand Public Transport Act 2010 and KTM Berhad's conditions of carriageConfidence: lowMalaysia — Malaysian Aviation Consumer Protection Code 2016 (as enhanced 2024)MYNational — MalaysiaMalaysian Aviation Consumer Protection Code 2016 (as amended, gazetted 30 August 2024)Confidence: mediumMalaysia — Personal Data Protection Act 2010 (as amended 2024)MYNational — MalaysiaPersonal Data Protection Act 2010 (Act 709) (Malaysia), as amended by Act A1717 of 2024Confidence: mediumMalaysia — rental deposit (The common law of contract and the Contracts Act 1950 — there is no residential tenancy statute)MYNational — MalaysiaThe common law of contract and the Contracts Act 1950 — there is no residential tenancy statuteConfidence: low

Does this one reach your facts?

The engine runs every regime that could apply at once and reconciles them, rather than making you guess which page to read.

Run your factsBack to the catalogue

Not a law firm. Not legal advice. You send it yourself. This page describes a law; it is not advice about your situation and no outcome is promised.