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Coverage

Parcel delay

Canada — Canada Post delivery guarantee and claims

NationalCAUnverified — check before relying on it

Canada

Rule id
parcel.ca-canadapost
Version
1.0.0
In force from
January 1, 2020
Last read against its sources
August 5, 2026
Countries bound
Canada

In plain language

What this regime says.

Canada — Canada Post delivery guarantee and claims. Claims run through the Canada Post on-time delivery guarantee and claims process, with Office of the Canada Post Ombudsman above it. This module names the route and the regulator and states no compensation limits or deadlines, because we could not verify them in this review cycle.

Who is covered

The person who contracted with the carrier — normally the sender. If you bought goods online, your claim is usually against the seller instead, and it is usually the better claim.

What you get

A refund of the postage where an on-time guarantee applied and was missed, plus a claim for loss or damage within the coverage limits.

Where claims go wrong

  • Claiming on a guarantee that was suspended for a service disruption.
  • Not using the Canada Post Ombudsman.
  • Arguing with the carrier when you are the buyer rather than the shipper. The seller owes you the goods or your money.
  • Throwing away the packaging before a damage claim is settled.
The official claim route

Authority

Every citation,
with its pinpoint.

A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.
  1. Canada Post Corporation Act and the Canada Post Terms and ConditionsCanada Post Corporation Act and the Canada Post Terms and ConditionsURL verified 2026-08-05

Sources

Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.

What it imposes

Clocks, defences and the ladder.

A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.

Documents

What this regime can produce.

Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.

The same claim type elsewhere

CMR Convention — international carriage of goods by road (8.33 SDR per kilogram)CMRTreaty — party states varyCMR Convention, Art. 23Confidence: highHague-Visby Rules — international carriage of goods by seaHAGUEVISBYTreaty — party states varyHague-Visby Rules, Art. IV r. 5(a)Confidence: highMontreal Convention 1999 — international carriage of cargo by airMONTREALTreaty — party states varyMontreal Convention 1999, Art. 22(3)Confidence: highInternational postal items — Universal Postal Convention inquiry and indemnityUPUTreaty — party states varyUniversal Postal ConventionConfidence: lowEuropean Union — delivery rights on consumer sales (Directive 2011/83/EU, Art. 18)EUSupranational — 30 countriesDirective 2011/83/EU, Art. 18Confidence: mediumFrance — La Poste / Colissimo compensationFRNational — FranceCode des postes et des communications électroniques and La Poste’s conditions générales de venteConfidence: lowGermany — Deutsche Post DHL domestic parcelsDENational — GermanyPostgesetz and the DHL Allgemeine Geschäftsbedingungen Paket/PäckchenConfidence: lowDHL Express — service commitments and claimsDENational — GermanyDHL Express Terms and Conditions of CarriageConfidence: low

Other rights in the same countries

Alberta — unclaimed property (Unclaimed Personal Property and Vested Property Act)CA-ABSub-national — CanadaUnclaimed Personal Property and Vested Property Act, SA 2007, c. U-1.5Confidence: mediumAlberta — residential security deposit (Residential Tenancies Act, SA 2004, c R-17.1)CA-ABSub-national — CanadaResidential Tenancies Act, SA 2004, c R-17.1Confidence: lowBritish Columbia — unclaimed property (Unclaimed Property Act, SBC 1999, c. 48)CA-BCSub-national — CanadaUnclaimed Property Act, SBC 1999, c. 48Confidence: mediumBritish Columbia — residential security deposit (Residential Tenancy Act, SBC 2002, c 78)CA-BCSub-national — CanadaResidential Tenancy Act, SBC 2002, c 78Confidence: lowCanada — drip pricing under the Competition ActCANational — CanadaCompetition Act (R.S.C. 1985, c. C-34), ss. 52, 74.01 and 36Confidence: mediumCanada — payment card codes of conduct, provincial consumer protection and OBSICANational — CanadaCode of Conduct for the Payment Card Industry in CanadaConfidence: mediumCanada — provincial class proceedings and the Quebec authorisation regimeCANational — CanadaClass Proceedings Act, 1992, S.O. 1992, c. 6 (Ontario)Confidence: mediumCanada — provincial consumer protection acts and the federal Competition ActCANational — CanadaLoi sur la protection du consommateur, RLRQ c. P-40.1 (Quebec)Confidence: medium

Does this one reach your facts?

The engine runs every regime that could apply at once and reconciles them, rather than making you guess which page to read.

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Not a law firm. Not legal advice. You send it yourself. This page describes a law; it is not advice about your situation and no outcome is promised.