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Coverage

Parcel delay

Australia — Australia Post compensation and Express Post guarantee

NationalAUUnverified — check before relying on it

Australia

Rule id
parcel.au-auspost
Version
1.0.0
In force from
January 1, 2020
Last read against its sources
August 5, 2026
Countries bound
Australia

In plain language

What this regime says.

Australia — Australia Post compensation and Express Post guarantee. Claims run through Australia Post’s compensation terms and the Express Post delivery commitment, with Commonwealth Ombudsman (Postal Industry Ombudsman) above it. This module names the route and the regulator and states no compensation limits or deadlines, because we could not verify them in this review cycle.

Who is covered

The person who contracted with the carrier — normally the sender. If you bought goods online, your claim is usually against the seller instead, and it is usually the better claim.

What you get

Compensation under Australia Post’s terms, backed by the Australian Consumer Law and escalating to the Postal Industry Ombudsman.

Where claims go wrong

  • Not escalating to the Postal Industry Ombudsman, which is free.
  • Accepting that the printed terms are the whole story when the Australian Consumer Law sits behind them.
  • Arguing with the carrier when you are the buyer rather than the shipper. The seller owes you the goods or your money.
  • Throwing away the packaging before a damage claim is settled.
The official claim route

Authority

Every citation,
with its pinpoint.

A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.
  1. Australian Postal Corporation Act 1989 and Australia Post’s Terms and ConditionsAustralian Postal Corporation Act 1989 and Australia Post’s Terms and ConditionsURL verified 2026-08-05

Sources

Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.

What it imposes

Clocks, defences and the ladder.

A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.

Documents

What this regime can produce.

Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.

The same claim type elsewhere

CMR Convention — international carriage of goods by road (8.33 SDR per kilogram)CMRTreaty — party states varyCMR Convention, Art. 23Confidence: highHague-Visby Rules — international carriage of goods by seaHAGUEVISBYTreaty — party states varyHague-Visby Rules, Art. IV r. 5(a)Confidence: highMontreal Convention 1999 — international carriage of cargo by airMONTREALTreaty — party states varyMontreal Convention 1999, Art. 22(3)Confidence: highInternational postal items — Universal Postal Convention inquiry and indemnityUPUTreaty — party states varyUniversal Postal ConventionConfidence: lowEuropean Union — delivery rights on consumer sales (Directive 2011/83/EU, Art. 18)EUSupranational — 30 countriesDirective 2011/83/EU, Art. 18Confidence: mediumFrance — La Poste / Colissimo compensationFRNational — FranceCode des postes et des communications électroniques and La Poste’s conditions générales de venteConfidence: lowGermany — Deutsche Post DHL domestic parcelsDENational — GermanyPostgesetz and the DHL Allgemeine Geschäftsbedingungen Paket/PäckchenConfidence: lowDHL Express — service commitments and claimsDENational — GermanyDHL Express Terms and Conditions of CarriageConfidence: low

Other rights in the same countries

Australia — Australian Consumer Law consumer guaranteesAUNational — AustraliaAustralian Consumer Law, s 60 (guarantee as to due care and skill)Confidence: highAustralia — Australian Consumer Law unfair contract terms and misleading conductAUNational — AustraliaAustralian Consumer Law, ss.23-28 (unfair contract terms)Confidence: mediumAustralia — ePayments Code and Australian Consumer LawAUNational — AustraliaePayments Code (ASIC), Chapter CConfidence: mediumAustralia — Medicare, bulk billing, the MBS and informed financial consentAUNational — AustraliaHealth Insurance Act 1973 (Cth), s. 20AConfidence: mediumAustralia — Part IVA representative proceedingsAUNational — AustraliaFederal Court of Australia Act 1976 (Cth), Part IVAConfidence: mediumAustralia — single price rule, ACL s.48AUNational — AustraliaAustralian Consumer Law, s.48 (Competition and Consumer Act 2010, Sch. 2)Confidence: mediumAustralia — State operator passenger charters (NSW TrainLink, V/Line, Queensland Rail) and the Australian Consumer LawAUNational — AustraliaAustralian Consumer Law (Competition and Consumer Act 2010, Schedule 2) and the state operators' customer chartersConfidence: lowAustralia — unclaimed money held by ASIC, and lost superannuation held by the ATOAUNational — AustraliaBanking Act 1959 (Cth), s. 69Confidence: medium

Does this one reach your facts?

The engine runs every regime that could apply at once and reconciles them, rather than making you guess which page to read.

Run your factsBack to the catalogue

Not a law firm. Not legal advice. You send it yourself. This page describes a law; it is not advice about your situation and no outcome is promised.