Skip to content
Coverage

Parcel delay

South Africa — South African Post Office

NationalZAUnverified — check before relying on it

South Africa

Rule id
parcel.za-sapo
Version
1.0.0
In force from
January 1, 1999
Last read against its sources
August 5, 2026
Countries bound
South Africa

In plain language

What this regime says.

South African Post Office is South Africa's designated postal operator and publishes a compensation scheme made under Postal Services Act 124 of 1998 and the Consumer Protection Act 68 of 2008. This module names the scheme, names ICASA, and the Consumer Goods and Services Ombud for the consumer claim, and lists exactly which figures to go and check — it states none, because a claimant sent to demand an amount we guessed is worse off than one told where to look.

Who is covered

Senders and, where the operator's terms allow, addressees of items carried by South African Post Office.

What you get

Compensation under the postal rules, plus Consumer Protection Act remedies. We state no figures.

Where claims go wrong

  • Relying only on the postal schedule when the Consumer Protection Act gives a wider remedy.
The official claim route

Authority

Every citation,
with its pinpoint.

A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.
  1. Postal Services Act 124 of 1998 and the Consumer Protection Act 68 of 2008Postal Services Act 124 of 1998 and the Consumer Protection Act 68 of 2008URL verified 2026-08-05

Sources

Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.

What it imposes

Clocks, defences and the ladder.

A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.

Documents

What this regime can produce.

Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.

The same claim type elsewhere

CMR Convention — international carriage of goods by road (8.33 SDR per kilogram)CMRTreaty — party states varyCMR Convention, Art. 23Confidence: highHague-Visby Rules — international carriage of goods by seaHAGUEVISBYTreaty — party states varyHague-Visby Rules, Art. IV r. 5(a)Confidence: highMontreal Convention 1999 — international carriage of cargo by airMONTREALTreaty — party states varyMontreal Convention 1999, Art. 22(3)Confidence: highInternational postal items — Universal Postal Convention inquiry and indemnityUPUTreaty — party states varyUniversal Postal ConventionConfidence: lowEuropean Union — delivery rights on consumer sales (Directive 2011/83/EU, Art. 18)EUSupranational — 30 countriesDirective 2011/83/EU, Art. 18Confidence: mediumFrance — La Poste / Colissimo compensationFRNational — FranceCode des postes et des communications électroniques and La Poste’s conditions générales de venteConfidence: lowGermany — Deutsche Post DHL domestic parcelsDENational — GermanyPostgesetz and the DHL Allgemeine Geschäftsbedingungen Paket/PäckchenConfidence: lowDHL Express — service commitments and claimsDENational — GermanyDHL Express Terms and Conditions of CarriageConfidence: low

Other rights in the same countries

South Africa — class actions under s.38(c) of the Constitution and the common lawZANational — South AfricaConstitution of the Republic of South Africa, 1996, s.38(c)Confidence: lowSouth Africa — Consumer Protection Act 68 of 2008 applied to air carriageZANational — South AfricaConsumer Protection Act 68 of 2008 (South Africa), ss. 17, 19 and 54Confidence: mediumSouth Africa — Consumer Protection Act ss. 14 and 16ZANational — South AfricaConsumer Protection Act 68 of 2008, s. 14Confidence: highSouth Africa — National Credit Act and the National Financial Ombud SchemeZANational — South AfricaNational Credit Act 34 of 2005Confidence: mediumSouth Africa — PRASA / Shosholoza Meyl passenger conditions and the Consumer Protection ActZANational — South AfricaConsumer Protection Act 68 of 2008 and the PRASA conditions of carriageConfidence: lowSouth Africa — prescribed minimum benefits and the Council for Medical SchemesZANational — South AfricaMedical Schemes Act 131 of 1998 and the Regulations made under itConfidence: lowSouth Africa — rental deposit (Rental Housing Act 50 of 1999, s. 5)ZANational — South AfricaRental Housing Act 50 of 1999, s. 5(3)Confidence: highSouth Africa — unclaimed retirement benefits and the Guardian's FundZANational — South AfricaPension Funds Act 24 of 1956Confidence: medium

Does this one reach your facts?

The engine runs every regime that could apply at once and reconciles them, rather than making you guess which page to read.

Run your factsBack to the catalogue

Not a law firm. Not legal advice. You send it yourself. This page describes a law; it is not advice about your situation and no outcome is promised.