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Rendered live from invented facts: A charge of USD 340 that the cardholder did not authorise, reported within the statutory window. The claimant is fictional and the figures are illustrative — your own claim produces its own numbers and its own citations.

The authority in the preview

It cites the article, not the act.

A document has to name the provision it relies on or it gets filed. These are the citations the sample evaluation put into the letter above; a real claim substitutes the ones its own regimes produced.
  1. 15 U.S.C. § 1666Fair Credit Billing Act§ 1666(a)
  2. 12 C.F.R. § 1026.13Regulation Z§ 1026.13(c)

Where it comes from

The laws that can produce this document.

A rule module declares the documents its evaluation can render into. These are the regimes in the current catalogue that offer this one — each with its own citations, deadlines and escalation ladder.
EEA (Norway, Iceland, Liechtenstein) — GDPR as incorporated into the EEA AgreementEEASupranational3 countriesRegulation (EU) 2016/679 (GDPR) as incorporated into the EEA AgreementConfidence: highEU cross-border healthcare — Directive 2011/24/EU reimbursement, the EHIC and the S2EUSupranational27 countriesDirective 2011/24/EU, Arts. 6, 7 and 8Confidence: highEU General Data Protection RegulationEUSupranational30 countriesRegulation (EU) 2016/679, Arts. 15–21Confidence: highFrance — dépassements d'honoraires, secteur 1 and 2, and the OPTAMFRNationalFranceCode de la santé publique, art. R. 4127-53Confidence: mediumGermany — the GOÄ and GOZ private billing schedules and their multiplier limitsDENationalGermanyGebührenordnung für Ärzte (GOÄ), §§ 2, 5 and 12Confidence: mediumIreland — public hospital charges, medical cards and the HSE complaints routeIENationalIrelandHealth Act 1970 (as amended)Confidence: lowItaly — Servizio Sanitario Nazionale, the ticket and the URP routeITNationalItalyLegge 23 dicembre 1978, n. 833Confidence: lowNetherlands — NZa tariffs, the eigen risico and the SKGZ dispute routeNLNationalNetherlandsWet marktordening gezondheidszorg (Wmg), art. 35Confidence: mediumNorway — Angrerettloven right of withdrawalNONationalNorwayLov om opplysningsplikt og angrerett (angrerettloven), LOV-2014-06-20-27Confidence: highNorway — Financial Contracts Act 2020 and FinansklagenemndaNONationalNorwayLov om finansavtaler (finansavtaleloven), LOV-2020-12-18-146Confidence: mediumRussia — Consumer Rights Protection Law arts. 26.1 and 32RUNationalRussiaЗакон РФ от 07.02.1992 № 2300-1 «О защите прав потребителей», ст. 32Confidence: mediumRussia — Federal Law 152-FZ on Personal DataRUNationalRussiaФедеральный закон от 27.07.2006 № 152-ФЗ «О персональных данных», ст. 14, 20, 21Confidence: mediumRussia — Federal Law 161-FZ on the National Payment System and the financial ombudsmanRUNationalRussiaФедеральный закон от 27.06.2011 № 161-ФЗ «О национальной платежной системе», ст. 9Confidence: mediumSpain — Sistema Nacional de Salud coverage and the right to economic informationESNationalSpainLey 41/2002, de autonomía del pacienteConfidence: lowSwitzerland — Code of Obligations right of revocation (and the online gap)CHNationalSwitzerlandSwiss Code of Obligations, arts. 40a–40fConfidence: mediumSwitzerland — Financial Services Act ombudsman affiliation and the Swiss Banking OmbudsmanCHNationalSwitzerlandFinancial Services Act (FinSA / FIDLEG), SR 950.1Confidence: mediumSwitzerland Federal Act on Data Protection (revFADP)CHNationalSwitzerlandFederal Act on Data Protection (FADP, SR 235.1), Art. 25Confidence: mediumTürkiye — Bank Cards and Credit Cards Law No. 5464 and the Consumer Arbitration CommitteesTRNationalTürkiyeBanka Kartları ve Kredi Kartları Kanunu No. 5464Confidence: mediumTürkiye — Law 6502 distance contracts and the Subscription Contracts RegulationTRNationalTürkiyeTüketicinin Korunması Hakkında Kanun No. 6502, arts. 48 and 52Confidence: mediumTürkiye — Personal Data Protection Law No. 6698 (KVKK)TRNationalTürkiyeKişisel Verilerin Korunması Kanunu No. 6698, Arts. 11, 13, 14Confidence: mediumUK GDPR and Data Protection Act 2018GBNationalUnited KingdomUK GDPR Arts. 15–21 and Data Protection Act 2018Confidence: mediumUnited Kingdom — NHS charging, overseas visitor invoices and private healthcareGBNationalUnited KingdomNational Health Service Act 2006, s. 1(4)Confidence: mediumCalifornia Consumer Privacy Act (as amended by the CPRA)US-CASub-nationalUnited StatesCal. Civ. Code § 1798.100 et seq. (California Consumer Privacy Act, as amended by the CPRA)Confidence: highCanada — provincial consumer protection acts and the federal Competition ActCANationalCanadaLoi sur la protection du consommateur, RLRQ c. P-40.1 (Quebec)Confidence: mediumCanada — the Canada Health Act prohibition on extra-billing and user chargesCANationalCanadaCanada Health Act, R.S.C. 1985, c. C-6, ss. 18-19Confidence: mediumCanada Personal Information Protection and Electronic Documents ActCANationalCanadaPersonal Information Protection and Electronic Documents Act, S.C. 2000, c. 5Confidence: mediumColorado Privacy ActUS-COSub-nationalUnited StatesColo. Rev. Stat. § 6-1-1301 et seq. (Colorado Privacy Act)Confidence: mediumConnecticut Data Privacy ActUS-CTSub-nationalUnited StatesConn. Gen. Stat. § 42-515 et seq. (Connecticut Data Privacy Act)Confidence: mediumDelaware Personal Data Privacy ActUS-DESub-nationalUnited StatesDel. Code tit. 6, ch. 12D (Personal Data Privacy Act)Confidence: mediumIndiana Consumer Data Protection ActUS-INSub-nationalUnited StatesInd. Code art. 24-15 (Consumer Data Protection)Confidence: mediumIowa Consumer Data Protection ActUS-IASub-nationalUnited StatesIowa Code ch. 715D (Consumer Data Protection)Confidence: mediumKentucky Consumer Data Protection ActUS-KYSub-nationalUnited StatesKy. Rev. Stat. § 367.3611 et seq. (Consumer Data Protection)Confidence: mediumMaryland Online Data Privacy ActUS-MDSub-nationalUnited StatesMd. Code, Com. Law § 14-4601 et seq. (Online Data Privacy Act)Confidence: mediumMinnesota Consumer Data Privacy ActUS-MNSub-nationalUnited StatesMinn. Stat. ch. 325O (Consumer Data Privacy)Confidence: mediumMontana Consumer Data Privacy ActUS-MTSub-nationalUnited StatesMont. Code Ann. § 30-14-2801 et seq. (Consumer Data Privacy Act)Confidence: mediumNebraska Data Privacy ActUS-NESub-nationalUnited StatesNeb. Rev. Stat. § 87-1101 et seq. (Data Privacy Act)Confidence: mediumNew Hampshire Data Privacy ActUS-NHSub-nationalUnited StatesN.H. Rev. Stat. ch. 507-H (Expectation of Privacy)Confidence: mediumNew Jersey Data Privacy ActUS-NJSub-nationalUnited StatesN.J.S.A. 56:8-166.4 et seq. (Data Privacy Act)Confidence: mediumOregon Consumer Privacy ActUS-ORSub-nationalUnited StatesOr. Rev. Stat. § 646A.570 et seq. (Oregon Consumer Privacy Act)Confidence: mediumQuebec — Law 25 (Act respecting the protection of personal information in the private sector)CA-QCSub-nationalCanadaAct respecting the protection of personal information in the private sector, CQLR c. P-39.1 (as amended by Law 25)Confidence: mediumRhode Island Data Transparency and Privacy Protection ActUS-RISub-nationalUnited StatesR.I. Gen. Laws § 6-48.1-1 et seq. (Data Transparency and Privacy Protection Act)Confidence: mediumTennessee Information Protection ActUS-TNSub-nationalUnited StatesTenn. Code Ann. § 47-18-3201 et seq. (Information Protection Act)Confidence: mediumTexas Data Privacy and Security ActUS-TXSub-nationalUnited StatesTex. Bus. & Com. Code § 541.001 et seq. (Data Privacy and Security Act)Confidence: mediumMedicare and Medicaid billing limits, the QMB prohibition and the appeals ladderUSNationalUnited States42 U.S.C. § 1395u(b)(3)(B)(ii)Confidence: highUS medical billing errors, plan appeals, non-profit hospital obligations and medical debt collectionUSNationalUnited States45 CFR § 164.524Confidence: highUtah Consumer Privacy ActUS-UTSub-nationalUnited StatesUtah Code § 13-61-101 et seq. (Utah Consumer Privacy Act)Confidence: mediumVirginia Consumer Data Protection ActUS-VASub-nationalUnited StatesVa. Code § 59.1-575 et seq. (Consumer Data Protection Act)Confidence: mediumArgentina — Ley 24.240 de Defensa del Consumidor and the BCRA financial-user regimeARNationalArgentinaLey 24.240 de Defensa del ConsumidorConfidence: lowArgentina — Ley 24.240 revocation and the botón de arrepentimiento / botón de bajaARNationalArgentinaLey 24.240 de Defensa del Consumidor, art. 34Confidence: mediumArgentina — Ley 25.326 de Protección de los Datos PersonalesARNationalArgentinaLey 25.326 de Protección de los Datos Personales, arts. 14, 16, 33Confidence: mediumBrazil — Código de Defesa do Consumidor art. 49 and the e-commerce decreeBRNationalBrazilCódigo de Defesa do Consumidor, Lei nº 8.078/1990, art. 49Confidence: highBrazil — planos de saúde, the ANS rol de procedimentos and the consumer routeBRNationalBrazilLei nº 9.656, de 3 de junho de 1998Confidence: mediumBrazil Lei Geral de Proteção de Dados (LGPD)BRNationalBrazilLei Geral de Proteção de Dados Pessoais, Lei nº 13.709/2018, Art. 18Confidence: mediumChile — Ley 20.009 fraud reimbursement and SERNAC FinancieroCLNationalChileLey 20.009, as amended by Ley 21.234Confidence: mediumChile — Ley 21.398 one-click cancellation and the Ley del Consumidor retractoCLNationalChileLey 19.496 sobre protección de los derechos de los consumidores, as amended by Ley 21.398Confidence: mediumColombia — Defensor del Consumidor Financiero and the Superintendencia FinancieraCONationalColombiaLey 1328 de 2009 — Régimen de Protección al Consumidor FinancieroConfidence: mediumColombia — Estatuto del Consumidor retracto and payment reversalCONationalColombiaLey 1480 de 2011 (Estatuto del Consumidor), art. 47Confidence: mediumColombia — Ley 1581 de 2012 (Habeas Data)CONationalColombiaLey 1581 de 2012 y Decreto 1074 de 2015, arts. 14 y 15Confidence: mediumMexico — CONDUSEF conciliation under the Ley de Protección y Defensa al Usuario de Servicios FinancierosMXNationalMexicoLey de Protección y Defensa al Usuario de Servicios FinancierosConfidence: mediumMexico — Ley Federal de Protección de Datos Personales en Posesión de los ParticularesMXNationalMexicoLey Federal de Protección de Datos Personales en Posesión de los ParticularesConfidence: mediumMexico — LFPC art. 56 revocation and PROFECO conciliationMXNationalMexicoLey Federal de Protección al Consumidor, art. 56Confidence: mediumPeru — INDECOPI, the Libro de Reclamaciones and SBS market-conduct rulesPENationalPeruLey 29571 — Código de Protección y Defensa del ConsumidorConfidence: mediumPeru — Ley 29733 de Protección de Datos PersonalesPENationalPeruLey 29733, Ley de Protección de Datos Personales (Peru)Confidence: lowUruguay — Ley 18.331 and the URCDPUYNationalUruguayLey 18.331 de Protección de Datos Personales y Acción de Habeas Data (Uruguay)Confidence: lowEgypt — Central Bank Law 194 of 2020 and the Consumer Protection AgencyEGNationalEgyptLaw No. 194 of 2020 — Central Bank and Banking Sector Law (Egypt)Confidence: lowEgypt — Data Protection Law 151 of 2020 (executive regulations pending)EGNationalEgyptLaw No. 151 of 2020 on the Protection of Personal Data (Egypt)Confidence: lowGhana — Data Protection Act 2012 (Act 843)GHNationalGhanaData Protection Act, 2012 (Act 843) (Ghana)Confidence: lowKenya — Central Bank of Kenya banking supervision and the Consumer Protection Act 2012KENationalKenyaConsumer Protection Act, No. 46 of 2012 (Kenya)Confidence: lowKenya — Consumer Protection Act 2012 internet and direct agreementsKENationalKenyaConsumer Protection Act, No. 46 of 2012 (Kenya)Confidence: lowKenya — Data Protection Act 2019 and the ODPCKENationalKenyaData Protection Act, No. 24 of 2019 (Kenya)Confidence: mediumMorocco — Loi 09-08 and the CNDPMANationalMoroccoLoi n° 09-08 relative à la protection des personnes physiques à l'égard du traitement des données à caractère personnelConfidence: lowNigeria — CBN Consumer Protection Regulations and the mandatory complaint timetableNGNationalNigeriaCentral Bank of Nigeria Consumer Protection Regulations 2019Confidence: mediumNigeria — Data Protection Act 2023 and the NDPCNGNationalNigeriaNigeria Data Protection Act 2023Confidence: mediumNigeria — Federal Competition and Consumer Protection Act 2018NGNationalNigeriaFederal Competition and Consumer Protection Act 2018Confidence: lowRwanda — Law 058/2021 on the protection of personal data and privacyRWNationalRwandaLaw No. 058/2021 relating to the protection of personal data and privacy (Rwanda)Confidence: lowSouth Africa — Consumer Protection Act ss. 14 and 16ZANationalSouth AfricaConsumer Protection Act 68 of 2008, s. 14Confidence: highSouth Africa — National Credit Act and the National Financial Ombud SchemeZANationalSouth AfricaNational Credit Act 34 of 2005Confidence: mediumSouth Africa — prescribed minimum benefits and the Council for Medical SchemesZANationalSouth AfricaMedical Schemes Act 131 of 1998 and the Regulations made under itConfidence: lowSouth Africa Protection of Personal Information ActZANationalSouth AfricaProtection of Personal Information Act 4 of 2013, ss. 23–25Confidence: lowUganda — Data Protection and Privacy Act 2019UGNationalUgandaData Protection and Privacy Act 2019 (Uganda)Confidence: lowZambia — Data Protection Act 2021ZMNationalZambiaData Protection Act No. 3 of 2021 (Zambia)Confidence: lowAbu Dhabi Global Market — Data Protection Regulations 2021AE-ADGMSub-nationalUnited Arab EmiratesADGM Data Protection Regulations 2021Confidence: mediumBahrain — Personal Data Protection Law No. 30 of 2018BHNationalBahrainPersonal Data Protection Law, Law No. 30 of 2018 (Bahrain)Confidence: lowDubai International Financial Centre — DIFC Data Protection Law 2020AE-DIFCSub-nationalUnited Arab EmiratesDIFC Data Protection Law, DIFC Law No. 5 of 2020Confidence: mediumIsrael — Banking (Service to Customer) Law and the Debit Cards LawILNationalIsraelחוק כרטיסי חיוב, התשמ"ו-1986 (Debit Cards Law, 5746-1986)Confidence: mediumIsrael — Consumer Protection Law cancellation of distance and continuing transactionsILNationalIsraelחוק הגנת הצרכן, התשמ"א-1981 (Consumer Protection Law, 5741-1981)Confidence: mediumIsrael — Protection of Privacy Law (as amended by Amendment 13)ILNationalIsraelחוק הגנת הפרטיות, התשמ"א-1981 (Protection of Privacy Law, 5741-1981), ss. 13–14Confidence: mediumKuwait — CITRA Data Privacy Protection Regulation (no general statute)KWNationalKuwaitCITRA Data Privacy Protection RegulationConfidence: lowOman — Personal Data Protection Law (Royal Decree 6/2022)OMNationalOmanPersonal Data Protection Law, Royal Decree No. 6/2022 (Oman)Confidence: lowQatar — Personal Data Privacy Protection Law No. 13 of 2016QANationalQatarLaw No. 13 of 2016 concerning Personal Data Privacy ProtectionConfidence: lowQatar — Qatar Central Bank consumer protection instructionsQANationalQatarLaw No. 13 of 2012 on the Qatar Central Bank and the Regulation of Financial InstitutionsConfidence: lowSaudi Arabia — E-Commerce Law and its Implementing RegulationsSANationalSaudi ArabiaE-Commerce Law, Royal Decree No. M/126Confidence: lowSaudi Arabia — Personal Data Protection Law and Implementing RegulationsSANationalSaudi ArabiaPersonal Data Protection Law, Royal Decree M/19 of 1443H as amended by Royal Decree M/148 of 1444HConfidence: mediumSaudi Arabia — SAMA banking consumer protection principles and the banking disputes committeeSANationalSaudi ArabiaBanking Consumer Protection Principles, Saudi Central Bank (SAMA)Confidence: lowUnited Arab Emirates — Central Bank Consumer Protection Regulation and SanadakAENationalUnited Arab EmiratesConsumer Protection Regulation, Central Bank of the UAE (Circular No. 8/2020)Confidence: mediumUnited Arab Emirates — Federal Law No. 15 of 2020 on Consumer ProtectionAENationalUnited Arab EmiratesFederal Law No. 15 of 2020 on Consumer ProtectionConfidence: lowUnited Arab Emirates — mandatory health insurance and the emirate health authoritiesAENationalUnited Arab EmiratesDubai Law No. 11 of 2013 concerning Health Insurance in the Emirate of Dubai, and the Abu Dhabi health insurance schemeConfidence: lowUnited Arab Emirates — Federal Decree-Law 45 of 2021 (rights pending Executive Regulations)AENationalUnited Arab EmiratesFederal Decree-Law No. 45 of 2021 on the Protection of Personal DataConfidence: lowHong Kong — HKMA Code of Banking Practice and the Financial Dispute Resolution CentreHKNationalHong Kong SAR ChinaCode of Banking Practice (Hong Kong)Confidence: mediumIndia — the Clinical Establishments Act rate-display duty and the consumer forum routeINNationalIndiaClinical Establishments (Registration and Regulation) Act, 2010Confidence: lowIndia Digital Personal Data Protection Act 2023INNationalIndiaDigital Personal Data Protection Act, 2023 (No. 22 of 2023), ss. 11–14Confidence: mediumIndonesia — Consumer Protection Law and the electronic trading regulationsIDNationalIndonesiaUndang-Undang No. 8 Tahun 1999 tentang Perlindungan KonsumenConfidence: lowIndonesia — OJK consumer protection regulation and LAPS SJKIDNationalIndonesiaPOJK No. 22 Tahun 2023 tentang Pelindungan Konsumen dan Masyarakat di Sektor Jasa KeuanganConfidence: mediumIndonesia — Personal Data Protection Law 27/2022IDNationalIndonesiaUndang-Undang No. 27 Tahun 2022 tentang Pelindungan Data PribadiConfidence: mediumJapan — Act on Specified Commercial Transactions and the final-confirmation-screen rulesJPNationalJapan特定商取引に関する法律 (Act on Specified Commercial Transactions), Act No. 57 of 1976Confidence: mediumJapan — the national fee schedule and the high-cost medical expense benefitJPNationalJapanHealth Insurance Act (健康保険法) and the National Health Insurance Act (国民健康保険法)Confidence: lowJapan Act on the Protection of Personal InformationJPNationalJapanAct on the Protection of Personal Information (Act No. 57 of 2003), Arts. 33–35Confidence: lowMalaysia — Consumer Protection Act 1999 and the Tribunal for Consumer ClaimsMYNationalMalaysiaConsumer Protection Act 1999 (Act 599)Confidence: lowMalaysia — Financial Services Act 2013 and the Ombudsman for Financial ServicesMYNationalMalaysiaFinancial Services Act 2013 (Act 758), Schedule 7Confidence: lowMalaysia — Personal Data Protection Act 2010 (as amended 2024)MYNationalMalaysiaPersonal Data Protection Act 2010 (Act 709) (Malaysia), as amended by Act A1717 of 2024Confidence: mediumChina — E-Commerce Law and the 2024 Consumer Rights Protection Law Implementing RegulationsCNNationalChina中华人民共和国消费者权益保护法实施条例 (Regulations for the Implementation of the Law on the Protection of Consumer Rights and Interests), State Council Decree No. 778Confidence: mediumChina — payment services supervision and UnionPay card dispute rulesCNNationalChina非银行支付机构监督管理条例 (Regulations on the Supervision and Administration of Non-bank Payment Institutions), State Council Decree No. 768Confidence: lowChina — Personal Information Protection Law (PIPL)CNNationalChina中华人民共和国个人信息保护法 (Personal Information Protection Law), Arts. 44–50, 69Confidence: mediumPhilippines — Data Privacy Act of 2012 and the National Privacy CommissionPHNationalPhilippinesRepublic Act No. 10173 — Data Privacy Act of 2012Confidence: mediumPhilippines — Financial Products and Services Consumer Protection Act (RA 11765) and BSP adjudicationPHNationalPhilippinesRepublic Act No. 11765 — Financial Products and Services Consumer Protection ActConfidence: mediumPhilippines — Internet Transactions Act 2023 and the Consumer ActPHNationalPhilippinesRepublic Act No. 11967 — Internet Transactions Act of 2023Confidence: mediumSouth Korea — Act on Consumer Protection in Electronic CommerceKRNationalSouth Korea전자상거래 등에서의 소비자보호에 관한 법률 (Act on the Consumer Protection in Electronic Commerce)Confidence: mediumSouth Korea — Specialized Credit Finance Business Act right to refuse instalment paymentKRNationalSouth Korea여신전문금융업법 (Specialized Credit Finance Business Act), Art. 16-2Confidence: mediumSouth Korea Personal Information Protection ActKRNationalSouth KoreaPersonal Information Protection Act (Act No. 10465), Arts. 35–37, 39Confidence: lowSingapore — Consumer Protection (Fair Trading) Act and CCCS online-commerce guidanceSGNationalSingaporeConsumer Protection (Fair Trading) Act 2003Confidence: mediumSingapore — MOH fee benchmarks, MediShield Life and the licensing routeSGNationalSingaporeHealthcare Services Act 2020Confidence: lowSingapore — Personal Data Protection Act 2012SGNationalSingaporePersonal Data Protection Act 2012 (Singapore), ss. 21, 22, 48OConfidence: mediumTaiwan — Consumer Protection Act rescission period and standard-contract regulationTWNationalTaiwan消費者保護法 (Consumer Protection Act), Art. 19Confidence: mediumTaiwan — Financial Consumer Protection Act and the Financial Ombudsman InstitutionTWNationalTaiwan金融消費者保護法 (Financial Consumer Protection Act)Confidence: lowTaiwan — Personal Data Protection ActTWNationalTaiwan個人資料保護法 (Personal Data Protection Act), Arts. 3, 13, 28Confidence: mediumThailand — Bank of Thailand market-conduct rules and the Financial Consumer Protection CentreTHNationalThailandFinancial Institutions Businesses Act B.E. 2551 (2008)Confidence: lowThailand — Direct Sales and Direct Marketing Act and the Consumer Protection ActTHNationalThailandDirect Sales and Direct Marketing Act B.E. 2545 (2002)Confidence: lowThailand — Personal Data Protection Act B.E. 2562THNationalThailandPersonal Data Protection Act B.E. 2562 (2019) (Thailand), ss. 30–36, 78Confidence: mediumVietnam — Decree 13/2023 on Personal Data ProtectionVNNationalVietnamNghị định 13/2023/NĐ-CP về bảo vệ dữ liệu cá nhânConfidence: mediumVietnam — Law on Protection of Consumer Rights 2023 (continuous service contracts)VNNationalVietnamLuật Bảo vệ quyền lợi người tiêu dùng số 19/2023/QH15Confidence: mediumVietnam — State Bank of Vietnam bank card circular and the Consumer Rights Protection Law 2023VNNationalVietnamThông tư 19/2016/TT-NHNN về hoạt động thẻ ngân hàngConfidence: lowAustralia — Medicare, bulk billing, the MBS and informed financial consentAUNationalAustraliaHealth Insurance Act 1973 (Cth), s. 20AConfidence: mediumAustralia Privacy Act 1988AUNationalAustraliaPrivacy Act 1988 (Cth), Australian Privacy Principles 12 and 13Confidence: mediumNew Zealand — Fair Trading Act and the mandatory financial dispute resolution schemesNZNationalNew ZealandFinancial Service Providers (Registration and Dispute Resolution) Act 2008Confidence: mediumNew Zealand — Fair Trading Act uninvited direct sales and unfair contract termsNZNationalNew ZealandFair Trading Act 1986, ss. 36K–36U and s. 26AConfidence: highNew Zealand — Privacy Act 2020NZNationalNew ZealandPrivacy Act 2020 (New Zealand), IPP 6, ss. 40, 92 and 123Confidence: medium

The rest of the sequence

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Duesday is not a law firm and does not provide legal advice. This document is an editable template assembled from publicly available law. You are responsible for checking that the facts and the law stated are correct for your situation, and you send it yourself in your own name. Nothing here creates a solicitor–client or attorney–client relationship, and no outcome is promised.