South Korea — Act on Consumer Protection in Electronic Commerce

The clocks it starts

• Republic of Korea: withdrawal window (7 days)The Act gives a consumer seven days to withdraw a subscription for goods or services bought electronically, without giving a reason and without a penalty. Where the seller did not give the required contractual information, or obstructed the withdrawal, the period runs from when the obstruction ended or the information was supplied instead. It reaches: goods and services bought through electronic commerce or mail order from a Korean seller, running from the date of the contract or, for goods, from delivery.Act on the Consumer Protection in Electronic Commerce — withdrawal of subscriptionFiling window
• General civil limitation period (varies — check locally)Limitation periods for consumer contract claims in the countries in this file range from about one year to ten and are not something we state per country. Two years is shown as a prompt to check, not as the law. A continuing course of charges usually restarts the clock, so a subscription still billing is rarely out of time.Limitation period

What it entitles you to, beyond money

• Cancellation, effective from the date of your noticeSend a dated written cancellation naming the account, the subscription and the date you want it to end, and keep the proof. Say in terms that any further charge is unauthorised — that sentence is what turns the next debit into a payment dispute you can win without arguing about the subscription at all.the consumer's right to withdraw a subscription for goods or services purchased electronically
• Revocation of the payment authority with your bankDo not rely on the merchant to stop billing. Tell the card issuer or bank to cancel the recurring authority and to block further authorisations from that merchant descriptor. This works even where the merchant is unresponsive and even where it is abroad.

What the other side will say

Each of these is a refusal this regime lets a counterparty attempt, paired with the answer to it. Reading them before you write is worth more than any amount of polish on the letter itself.

Where to take it next

1. 01Written cancellation and refund demand to the traderOne document: cancel, demand refund of anything taken after your first cancellation attempt, cite the instrument named in this result, and give a short deadline. Ask for written confirmation of the cancellation date — that document is what every later step needs.Claim direct·typically 14 days
2. 02Card dispute for the post-cancellation chargesRun this in parallel rather than afterwards. Scheme dispute windows are commonly 120 days from the charge, which is shorter than any consumer-protection route, and a reversal obtained here does not prejudice the rest of the claim.Claim direct·typically 45 days
3. 03The Korea Fair Trade Commission, and the Korea Consumer Agency (1372)The KFTC enforces the electronic-commerce statute against sellers. The Korea Consumer Agency runs the 1372 counselling centre and a free consumer dispute mediation committee that produces settlements in individual cases. It will take your individual complaint, so file it as one: the merchant, the dates, the amounts, and what you want.Regulator·typically 60 days·official page