Subscriptions
Subscription — notice of cancellation
Cancel in writing and create a dated record. When a trader later claims no cancellation was received, this letter and its proof of posting is the evidence.
subscription.cancellation8 languages14-day reply window
What it actually says.
Rendered live from invented facts: Two charges taken after a cancellation the trader made deliberately hard to complete. The claimant is fictional and the figures are illustrative — your own claim produces its own numbers and its own citations.
The authority in the preview
It cites the article, not the act.
A document has to name the provision it relies on or it gets filed. These are the citations the sample evaluation put into the letter above; a real claim substitutes the ones its own regimes produced.
- 15 U.S.C. § 8403Restore Online Shoppers’ Confidence Act§ 8403(3)
Where it comes from
The laws that can produce this document.
A rule module declares the documents its evaluation can render into. These are the regimes in the current catalogue that offer this one — each with its own citations, deadlines and escalation ladder.
EU Consumer Rights Directive — withdrawal, order-button and inertia-selling rulesEUSupranational — 30 countriesDirective 2011/83/EU (Consumer Rights Directive)Confidence: highNorway — Angrerettloven right of withdrawalNONational — NorwayLov om opplysningsplikt og angrerett (angrerettloven), LOV-2014-06-20-27Confidence: highRussia — Consumer Rights Protection Law arts. 26.1 and 32RUNational — RussiaЗакон РФ от 07.02.1992 № 2300-1 «О защите прав потребителей», ст. 32Confidence: mediumSwitzerland — Code of Obligations right of revocation (and the online gap)CHNational — SwitzerlandSwiss Code of Obligations, arts. 40a–40fConfidence: mediumTürkiye — Law 6502 distance contracts and the Subscription Contracts RegulationTRNational — TürkiyeTüketicinin Korunması Hakkında Kanun No. 6502, arts. 48 and 52Confidence: mediumUK Consumer Contracts Regulations 2013 (and the not-yet-commenced DMCCA subscription regime)GBNational — United KingdomConsumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134)Confidence: highCalifornia Automatic Renewal Law (Bus. & Prof. Code §§ 17600-17606, as amended by AB 2863)US-CASub-national — United StatesCalifornia Business and Professions Code §§ 17600-17606Confidence: highCanada — provincial consumer protection acts and the federal Competition ActCANational — CanadaLoi sur la protection du consommateur, RLRQ c. P-40.1 (Quebec)Confidence: mediumUnited States — state automatic-renewal statutes (excluding California)USSTATESSub-national — United StatesState automatic-renewal statutes (multi-state)Confidence: mediumRestore Online Shoppers' Confidence Act (federal negative-option rules)USNational — United StatesRestore Online Shoppers' Confidence Act, 15 U.S.C. §§ 8401-8405Confidence: highArgentina — Ley 24.240 revocation and the botón de arrepentimiento / botón de bajaARNational — ArgentinaLey 24.240 de Defensa del Consumidor, art. 34Confidence: mediumBrazil — Código de Defesa do Consumidor art. 49 and the e-commerce decreeBRNational — BrazilCódigo de Defesa do Consumidor, Lei nº 8.078/1990, art. 49Confidence: highChile — Ley 21.398 one-click cancellation and the Ley del Consumidor retractoCLNational — ChileLey 19.496 sobre protección de los derechos de los consumidores, as amended by Ley 21.398Confidence: mediumColombia — Estatuto del Consumidor retracto and payment reversalCONational — ColombiaLey 1480 de 2011 (Estatuto del Consumidor), art. 47Confidence: mediumMexico — LFPC art. 56 revocation and PROFECO conciliationMXNational — MexicoLey Federal de Protección al Consumidor, art. 56Confidence: mediumKenya — Consumer Protection Act 2012 internet and direct agreementsKENational — KenyaConsumer Protection Act, No. 46 of 2012 (Kenya)Confidence: lowNigeria — Federal Competition and Consumer Protection Act 2018NGNational — NigeriaFederal Competition and Consumer Protection Act 2018Confidence: lowSouth Africa — Consumer Protection Act ss. 14 and 16ZANational — South AfricaConsumer Protection Act 68 of 2008, s. 14Confidence: highIsrael — Consumer Protection Law cancellation of distance and continuing transactionsILNational — Israelחוק הגנת הצרכן, התשמ"א-1981 (Consumer Protection Law, 5741-1981)Confidence: mediumSaudi Arabia — E-Commerce Law and its Implementing RegulationsSANational — Saudi ArabiaE-Commerce Law, Royal Decree No. M/126Confidence: lowUnited Arab Emirates — Federal Law No. 15 of 2020 on Consumer ProtectionAENational — United Arab EmiratesFederal Law No. 15 of 2020 on Consumer ProtectionConfidence: lowIndia — RBI e-mandate framework for recurring paymentsINNational — IndiaRBI circular DPSS.CO.PD.No.447/02.14.003/2019-20 (21 August 2019) — Processing of e-mandate on cards for recurring transactionsConfidence: mediumIndonesia — Consumer Protection Law and the electronic trading regulationsIDNational — IndonesiaUndang-Undang No. 8 Tahun 1999 tentang Perlindungan KonsumenConfidence: lowJapan — Act on Specified Commercial Transactions and the final-confirmation-screen rulesJPNational — Japan特定商取引に関する法律 (Act on Specified Commercial Transactions), Act No. 57 of 1976Confidence: mediumMalaysia — Consumer Protection Act 1999 and the Tribunal for Consumer ClaimsMYNational — MalaysiaConsumer Protection Act 1999 (Act 599)Confidence: lowChina — E-Commerce Law and the 2024 Consumer Rights Protection Law Implementing RegulationsCNNational — China中华人民共和国消费者权益保护法实施条例 (Regulations for the Implementation of the Law on the Protection of Consumer Rights and Interests), State Council Decree No. 778Confidence: mediumPhilippines — Internet Transactions Act 2023 and the Consumer ActPHNational — PhilippinesRepublic Act No. 11967 — Internet Transactions Act of 2023Confidence: mediumSouth Korea — Act on Consumer Protection in Electronic CommerceKRNational — South Korea전자상거래 등에서의 소비자보호에 관한 법률 (Act on the Consumer Protection in Electronic Commerce)Confidence: mediumSingapore — Consumer Protection (Fair Trading) Act and CCCS online-commerce guidanceSGNational — SingaporeConsumer Protection (Fair Trading) Act 2003Confidence: mediumTaiwan — Consumer Protection Act rescission period and standard-contract regulationTWNational — Taiwan消費者保護法 (Consumer Protection Act), Art. 19Confidence: mediumThailand — Direct Sales and Direct Marketing Act and the Consumer Protection ActTHNational — ThailandDirect Sales and Direct Marketing Act B.E. 2545 (2002)Confidence: lowVietnam — Law on Protection of Consumer Rights 2023 (continuous service contracts)VNNational — VietnamLuật Bảo vệ quyền lợi người tiêu dùng số 19/2023/QH15Confidence: mediumAustralia — Australian Consumer Law unfair contract terms and misleading conductAUNational — AustraliaAustralian Consumer Law, ss.23-28 (unfair contract terms)Confidence: mediumNew Zealand — Fair Trading Act uninvited direct sales and unfair contract termsNZNational — New ZealandFair Trading Act 1986, ss. 36K–36U and s. 26AConfidence: high
The rest of the sequence
Documents are written to be worked through in order: the opening demand, then the answer to whatever they refuse with, then the escalation. Sending the last one first usually costs you the first two.
Subscription — refund of charges after cancellationRecover money taken after you cancelled.subscription.unauthorised-renewal8 languages14-day reply windowSubscription — complaint about obstructed cancellationComplain to the consumer regulator about a cancellation process designed to be hard to complete.subscription.dark-pattern-complaint8 languages30-day reply window
You send it
Fill in your own facts and this letter writes itself.
The claim wizard produces this document with your figures, your citations and your deadline already in it. You still print it, sign it and post it yourself — that part is not delegable and we would not take it if it were.
Duesday is not a law firm and does not provide legal advice. This document is an editable template assembled from publicly available law. You are responsible for checking that the facts and the law stated are correct for your situation, and you send it yourself in your own name. Nothing here creates a solicitor–client or attorney–client relationship, and no outcome is promised.