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Subscription — complaint about obstructed cancellation

Complain to the consumer regulator about a cancellation process designed to be hard to complete.

subscription.dark-pattern-complaint8 languages30-day reply window

What it actually says.

Rendered live from invented facts: Two charges taken after a cancellation the trader made deliberately hard to complete. The claimant is fictional and the figures are illustrative — your own claim produces its own numbers and its own citations.

The authority in the preview

It cites the article, not the act.

A document has to name the provision it relies on or it gets filed. These are the citations the sample evaluation put into the letter above; a real claim substitutes the ones its own regimes produced.
  1. 15 U.S.C. § 8403Restore Online Shoppers’ Confidence Act§ 8403(3)

Where it comes from

The laws that can produce this document.

A rule module declares the documents its evaluation can render into. These are the regimes in the current catalogue that offer this one — each with its own citations, deadlines and escalation ladder.
EU Consumer Rights Directive — withdrawal, order-button and inertia-selling rulesEUSupranational — 30 countriesDirective 2011/83/EU (Consumer Rights Directive)Confidence: highUK Consumer Contracts Regulations 2013 (and the not-yet-commenced DMCCA subscription regime)GBNational — United KingdomConsumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134)Confidence: highCalifornia Automatic Renewal Law (Bus. & Prof. Code §§ 17600-17606, as amended by AB 2863)US-CASub-national — United StatesCalifornia Business and Professions Code §§ 17600-17606Confidence: highUnited States — state automatic-renewal statutes (excluding California)USSTATESSub-national — United StatesState automatic-renewal statutes (multi-state)Confidence: mediumRestore Online Shoppers' Confidence Act (federal negative-option rules)USNational — United StatesRestore Online Shoppers' Confidence Act, 15 U.S.C. §§ 8401-8405Confidence: highIndia — RBI e-mandate framework for recurring paymentsINNational — IndiaRBI circular DPSS.CO.PD.No.447/02.14.003/2019-20 (21 August 2019) — Processing of e-mandate on cards for recurring transactionsConfidence: mediumAustralia — Australian Consumer Law unfair contract terms and misleading conductAUNational — AustraliaAustralian Consumer Law, ss.23-28 (unfair contract terms)Confidence: medium

The rest of the sequence

Documents are written to be worked through in order: the opening demand, then the answer to whatever they refuse with, then the escalation. Sending the last one first usually costs you the first two.

Subscription — notice of cancellationCancel in writing and create a dated record. When a trader later claims no cancellation was received, this letter and its proof of posting is the evidence.subscription.cancellation8 languages14-day reply windowSubscription — refund of charges after cancellationRecover money taken after you cancelled.subscription.unauthorised-renewal8 languages14-day reply window

You send it

Fill in your own facts and this letter writes itself.

The claim wizard produces this document with your figures, your citations and your deadline already in it. You still print it, sign it and post it yourself — that part is not delegable and we would not take it if it were.

Start a claimAll documents

Duesday is not a law firm and does not provide legal advice. This document is an editable template assembled from publicly available law. You are responsible for checking that the facts and the law stated are correct for your situation, and you send it yourself in your own name. Nothing here creates a solicitor–client or attorney–client relationship, and no outcome is promised.