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Coverage

Subscriptions

Norway — Angrerettloven right of withdrawal

NationalNORead off primary law

Norway

Rule id
subscription.no-angrerett
Version
1.0.0
In force from
June 20, 2014
Last read against its sources
August 5, 2026
Countries bound
Norway

In plain language

What this regime says.

Norway applies the EEA fourteen-day withdrawal right to online subscriptions, extended by twelve months where the trader failed to inform the consumer, with free mediation and a binding consumer disputes committee above it.

Who is covered

Consumers in Norway contracting at a distance or off-premises.

What you get

Fourteen days to withdraw with a fourteen-day refund, extended to twelve months and fourteen days where the trader did not inform you.

Where claims go wrong

  • Accepting that the right was lost on a digital subscription. The trader needs consent AND acknowledgment.
  • Not using the standard withdrawal form.

Authority

Every citation,
with its pinpoint.

A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.
  1. Lov om opplysningsplikt og angrerett (angrerettloven), LOV-2014-06-20-27Act of 20 June 2014 No. 27 relating to disclosure obligations and the right of withdrawal (Norway)the fourteen-day right of withdrawal for distance and off-premises consumer contracts, and its extension where the trader failed to inform the consumer

Sources

Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.

What it imposes

Clocks, defences and the ladder.

A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.

The clocks it starts

  • Norway: withdrawal window (14 days)Norway implements the EEA consumer rights regime: fourteen days to withdraw, no reason required, no penalty, and the trader must refund within fourteen days of being informed. Where the trader did not inform the consumer of the right in the required way, the period is extended by twelve months. Use the standard withdrawal form the trader is obliged to supply — it removes any argument about whether notice was given. It reaches: distance contracts and contracts concluded away from the trader's business premises, which includes an ordinary online subscription. Running from conclusion of the contract for services and from receipt of the goods for goods.Angrerettloven (Norway), the fourteen-day withdrawal period and its extensionFiling window
  • General civil limitation period (varies — check locally)Limitation periods for consumer contract claims in the countries in this file range from about one year to ten and are not something we state per country. Two years is shown as a prompt to check, not as the law. A continuing course of charges usually restarts the clock, so a subscription still billing is rarely out of time.Limitation period

What it entitles you to, beyond money

  • Cancellation, effective from the date of your noticeSend a dated written cancellation naming the account, the subscription and the date you want it to end, and keep the proof. Say in terms that any further charge is unauthorised — that sentence is what turns the next debit into a payment dispute you can win without arguing about the subscription at all.the fourteen-day right of withdrawal for distance and off-premises consumer contracts, and its extension where the trader failed to inform the consumer
  • Revocation of the payment authority with your bankDo not rely on the merchant to stop billing. Tell the card issuer or bank to cancel the recurring authority and to block further authorisations from that merchant descriptor. This works even where the merchant is unresponsive and even where it is abroad.

What the other side will say

Each of these is a refusal this regime lets a counterparty attempt, paired with the answer to it. Reading them before you write is worth more than any amount of polish on the letter itself.

"You agreed to the terms, which set out the renewal"

high likelihood

The trader points at a terms page or a single acceptance checkbox at signup.

What answers it

Acceptance of general terms is not the same as informed consent to an automatic renewal, and in most of these jurisdictions the renewal term has to be presented clearly and close to the point of consent rather than behind a link. Ask the trader to produce the actual screen you were shown, with the date. If it produces today's checkout flow rather than the one in force when you signed up, say so.

Lov om opplysningsplikt og angrerett (angrerettloven), LOV-2014-06-20-27 — the fourteen-day right of withdrawal for distance and off-premises consumer contracts, and its extension where the trader failed to inform the consumer

"Cancellation has to be done by telephone"

high likelihood

The trader accepts online signups and insists on a phone call, a physical letter or an in-person visit to cancel.

What answers it

This jurisdiction regulates the exit as well as the entry. A trader that lets you subscribe in one click and requires a phone call to leave is not complying, and the mismatch between the two journeys is the whole of the complaint. Describe both journeys, in order, in your letter and in the regulator complaint.

Lov om opplysningsplikt og angrerett (angrerettloven), LOV-2014-06-20-27 — the fourteen-day right of withdrawal for distance and off-premises consumer contracts, and its extension where the trader failed to inform the consumer

"You have to give a notice period, so the next charge stands"

medium likelihood

The trader accepts the cancellation but insists on a further billing cycle under a notice clause buried in the terms.

What answers it

Ask for the clause, by number, and ask when and how it was brought to your attention. A notice period that was not clearly disclosed before you contracted is vulnerable as an unfair term in most of these jurisdictions, and a notice period longer than the billing cycle itself is vulnerable almost everywhere. Pay nothing pending the answer and revoke the payment authority.

"We are established abroad, so your consumer law does not apply"

medium likelihood

The trader is incorporated elsewhere and says the contract is governed by the law of its own seat.

What answers it

A choice-of-law clause in a consumer contract does not usually deprive a consumer of the protection of the mandatory rules of the country they live in, and a trader that directs its activities at consumers in a country generally answers to that country's consumer regulator. Say where you live, say that you contracted from there, and copy the regulator named in this result. Meanwhile the payment route works regardless of governing law.

Where to take it next

  1. Written cancellation and refund demand to the traderOne document: cancel, demand refund of anything taken after your first cancellation attempt, cite the instrument named in this result, and give a short deadline. Ask for written confirmation of the cancellation date — that document is what every later step needs.Claim directtypically 14 days
  2. Card dispute for the post-cancellation chargesRun this in parallel rather than afterwards. Scheme dispute windows are commonly 120 days from the charge, which is shorter than any consumer-protection route, and a reversal obtained here does not prejudice the rest of the claim.Claim directtypically 45 days
  3. Forbrukertilsynet (the Norwegian Consumer Authority)Forbrukertilsynet enforces marketing and consumer contract rules against traders. Individual disputes go to Forbrukerrådet for mediation and then to Forbrukerklageutvalget, the consumer disputes committee, which decides them. It builds cases from patterns rather than resolving individual complaints, so file it — subscription traps are exactly the kind of pattern regulators act on — but pursue the money by the other routes.Regulatorofficial page
  4. Forbrukerklageutvalget (the Consumer Disputes Committee)Binding on themAfter mediation at Forbrukerrådet, the Consumer Disputes Committee decides the case. It is free to the consumer and its decisions become legally binding if neither party takes the matter to court within the statutory period.Small claimstypically 150 daysofficial page

Documents

What this regime can produce.

Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.

The same claim type elsewhere

EU Consumer Rights Directive — withdrawal, order-button and inertia-selling rulesEUSupranational30 countriesDirective 2011/83/EU (Consumer Rights Directive)Confidence: highRussia — Consumer Rights Protection Law arts. 26.1 and 32RUNationalRussiaЗакон РФ от 07.02.1992 № 2300-1 «О защите прав потребителей», ст. 32Confidence: mediumSwitzerland — Code of Obligations right of revocation (and the online gap)CHNationalSwitzerlandSwiss Code of Obligations, arts. 40a–40fConfidence: mediumTürkiye — Law 6502 distance contracts and the Subscription Contracts RegulationTRNationalTürkiyeTüketicinin Korunması Hakkında Kanun No. 6502, arts. 48 and 52Confidence: mediumUK Consumer Contracts Regulations 2013 (and the not-yet-commenced DMCCA subscription regime)GBNationalUnited KingdomConsumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134)Confidence: highCalifornia Automatic Renewal Law (Bus. & Prof. Code §§ 17600-17606, as amended by AB 2863)US-CASub-nationalUnited StatesCalifornia Business and Professions Code §§ 17600-17606Confidence: highCanada — provincial consumer protection acts and the federal Competition ActCANationalCanadaLoi sur la protection du consommateur, RLRQ c. P-40.1 (Quebec)Confidence: mediumUnited States — state automatic-renewal statutes (excluding California)USSTATESSub-nationalUnited StatesState automatic-renewal statutes (multi-state)Confidence: medium

Other rights in the same countries

Does this one reach your facts?

The engine runs every regime that could apply at once and reconciles them, rather than making you guess which page to read.

Not a law firm. Not legal advice. You send it yourself. This page describes a law; it is not advice about your situation and no outcome is promised.