Public care in Spain is delivered by the autonomous communities under a national framework. An invoice to an entitled patient is usually an entitlement error, corrected through the hospital's patient services office.
Who is covered
People treated in Spain.
What you get
Written reasons, review of the charge, and free consumer arbitration for private care.
Where claims go wrong
Paying a hospital invoice without asking the patient services office to check entitlement first.
Authority
Every citation, with its pinpoint.
A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.
Ley 41/2002, de autonomía del pacienteLey 41/2002, básica reguladora de la autonomía del paciente y de derechos y obligaciones en materia de información y documentación clínicaURL verified 2026-08-05Provisions on the patient's right to information, including information about the economic consequences of treatment, and the right of access to the clinical record
Ley 14/1986, General de SanidadLey 14/1986, General de SanidadURL verified 2026-08-05The framework of the Sistema Nacional de Salud and the entitlement to public health care
Sources
Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.
No separate source is recorded: every figure in this entry comes from the cited instrument itself.
What it imposes
Clocks, defences and the ladder.
A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.
What it entitles you to, beyond money
Written reasons from the Servicio de Atención al PacienteEvery public hospital has one, and it is the office that corrects entitlement errors.
Consumer arbitration for private careFree, and binding on providers that have adhered to the system.
Where to take it next
01Reclamación to the Servicio de Atención al PacienteAsk for the written basis of the charge and for it to be reviewed against your entitlement.Claim direct·typically 30 days
02Junta Arbitral de Consumo, for private providersFree consumer arbitration, binding where the provider has adhered.Alternative dispute resolution·typically 120 days
03Defensor del Pueblo, or the regional equivalentFor failures by a public administration, including wrongly raised charges.Ombudsman·typically 180 days
Documents
What this regime can produce.
Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.