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Rail delay

Japan — JR limited express surcharge refund for delays of 2 hours or more

NationalJPDerived or secondary source

Japan (JR group operators)

Rule id
rail.jp-jr-express
Version
1.0.0
In force from
April 1, 1987
Last read against its sources
August 5, 2026
Countries bound
Japan

In plain language

What this regime says.

JR's passenger tariff refunds the limited express or express surcharge in full when a train arrives two hours or more late. It is contractual rather than statutory, it is applied mechanically once you name it, and it refunds the surcharge — not the basic fare.

Who is covered

Passengers holding a limited express or express ticket on a JR group service in Japan.

What you get

A full refund of the limited express or express surcharge. Not the basic fare, and no compensation for the delay itself.

Where claims go wrong

  • Asking for the whole ticket price and treating the refusal as a rejection.
  • Leaving the station without a 遅延証明書 delay certificate.
  • Assuming the rule scales with the delay. It does not — two hours and five hours pay the same.
  • Assuming a private (non-JR) railway follows the same rule. Many do not.
The official claim route

Authority

Every citation,
with its pinpoint.

A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.
  1. 旅客営業規則 (JR Passenger Business Rules) — 特急料金の払戻しPassenger Business Rules of the Japan Railways group companiesURL verified 2026-08-05where a limited express or express train arrives at the destination two hours or more later than the scheduled arrival time, the limited express or express SURCHARGE is refunded in full

Sources

Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.

What it imposes

Clocks, defences and the ladder.

A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.

Documents

What this regime can produce.

Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.

The same claim type elsewhere

Austria — ÖBB FahrgastrechteATNational — AustriaRegulation (EU) 2021/782 as applied in AustriaConfidence: lowBelgium — SNCB/NMBS compensation for delays and for repeated delays on season ticketsBENational — BelgiumRegulation (EU) 2021/782 as applied in BelgiumConfidence: lowEuropean Union — rail passenger rights (Regulation (EU) 2021/782)EUSupranational — 30 countriesRegulation (EU) 2021/782, Art. 19Confidence: highFrance — SNCF Garantie G30 (TGV INOUI, OUIGO and INTERCITÉS) and the TER regional guaranteesFRNational — FranceRegulation (EU) 2021/782 as applied in France, and SNCF’s commercial guaranteesConfidence: lowGermany — Fahrgastrechte (Deutsche Bahn and other German railways)DENational — GermanyEisenbahn-Verkehrsordnung and Regulation (EU) 2021/782 as applied in GermanyConfidence: lowGreat Britain — Delay RepayGBNational — United KingdomNational Rail Conditions of TravelConfidence: mediumItaly — Trenitalia and Italo delay compensation (bonus and indennizzo)ITNational — ItalyRegulation (EU) 2021/782 as applied in ItalyConfidence: lowNetherlands — NS "geld terug bij vertraging" (money back on delay)NLNational — NetherlandsRegulation (EU) 2021/782 as applied in the Netherlands, plus NS’s own schemeConfidence: low

Other rights in the same countries

Japan — Act on Specified Commercial Transactions and the final-confirmation-screen rulesJPNational — Japan特定商取引に関する法律 (Act on Specified Commercial Transactions), Act No. 57 of 1976Confidence: mediumJapan — dormant deposits (Act No. 101 of 2016, in force 1 January 2018)JPNational — JapanAct on Utilization of Funds Related to Dormant Deposits to Promote Public Interest Activities by the Private Sector (Act No. 101 of 2016)Confidence: mediumJapan — filed conditions of carriage, the Consumer Contract Act and the Montreal ConventionJPNational — Japan航空法 第106条 (Civil Aeronautics Act, Art. 106 — filed conditions of carriage)Confidence: mediumJapan — Installment Sales Act connection of defences and Specified Commercial Transactions ActJPNational — Japan割賦販売法 第30条の4 (Installment Sales Act, art. 30-4)Confidence: mediumJapan — Japan PostJPNational — JapanPostal Act (Act No. 165 of 1947) and Japan Post's service termsConfidence: lowJapan — JR delay certificates (遅延証明書) and limited express-charge refundsJPNational — JapanCarriers’ published conditions of carriage (運送約款)Confidence: lowJapan — tax-inclusive price display and misleading representationsJPNational — JapanAct against Unjustifiable Premiums and Misleading Representations (Act No. 134 of 1962), art. 5Confidence: mediumJapan — the national fee schedule and the high-cost medical expense benefitJPNational — JapanHealth Insurance Act (健康保険法) and the National Health Insurance Act (国民健康保険法)Confidence: low

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Not a law firm. Not legal advice. You send it yourself. This page describes a law; it is not advice about your situation and no outcome is promised.