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Rail delay

Rail — delay compensation claim

Claim compensation for a delayed or cancelled train journey.

rail.delay-repay8 languages20-day reply window

What it actually says.

Rendered live from invented facts: A 78-minute delay on a single ticket, caused by the operator. The claimant is fictional and the figures are illustrative — your own claim produces its own numbers and its own citations.

The authority in the preview

It cites the article, not the act.

A document has to name the provision it relies on or it gets filed. These are the citations the sample evaluation put into the letter above; a real claim substitutes the ones its own regimes produced.

Regulation (EU) 2021/782, Art. 19Rail passengers’ rights and obligationsArt. 19(1)

Where it comes from

The laws that can produce this document.

A rule module declares the documents its evaluation can render into. These are the regimes in the current catalogue that offer this one — each with its own citations, deadlines and escalation ladder.

Austria — ÖBB FahrgastrechteATNational — AustriaRegulation (EU) 2021/782 as applied in AustriaRail delay Belgium — SNCB/NMBS compensation for delays and for repeated delays on season ticketsBENational — BelgiumRegulation (EU) 2021/782 as applied in BelgiumRail delay European Union — rail passenger rights (Regulation (EU) 2021/782)EUSupranational — 30 countriesRegulation (EU) 2021/782, Art. 19Rail delay France — SNCF Garantie G30 (TGV INOUI, OUIGO and INTERCITÉS) and the TER regional guaranteesFRNational — FranceRegulation (EU) 2021/782 as applied in France, and SNCF’s commercial guaranteesRail delay Germany — Fahrgastrechte (Deutsche Bahn and other German railways)DENational — GermanyEisenbahn-Verkehrsordnung and Regulation (EU) 2021/782 as applied in GermanyRail delay Great Britain — Delay RepayGBNational — United KingdomNational Rail Conditions of TravelRail delay Italy — Trenitalia and Italo delay compensation (bonus and indennizzo)ITNational — ItalyRegulation (EU) 2021/782 as applied in ItalyRail delay Netherlands — NS "geld terug bij vertraging" (money back on delay)NLNational — NetherlandsRegulation (EU) 2021/782 as applied in the Netherlands, plus NS’s own schemeRail delay Russia — Charter of Railway Transport, art. 110 (3% of the fare per hour of delay)RUNational — RussiaУстав железнодорожного транспорта РФ, ст. 110 (Federal Law No. 18-FZ of 10 January 2003)Rail delay Spain — Renfe punctuality commitment (compromiso de puntualidad) for AVE and Larga DistanciaESNational — SpainRegulation (EU) 2021/782 as applied in SpainRail delay Switzerland — SBB CFF FFS passenger rights and the fare network’s compensation arrangementsCHNational — SwitzerlandSwiss passenger transport legislation; Regulation (EU) 2021/782 does not apply directlyRail delay Türkiye — TCDD Taşımacılık passenger rights and refund rulesTRNational — TürkiyeRegulation on Railway Passenger Rights, Ministry of Transport and Infrastructure (Türkiye)Rail delay Ukraine — Ukrainian Railways (Укрзалізниця) passenger transport rulesUANational — UkraineStatute of Railways of Ukraine and the Rules of Carriage of Passengers, Baggage and Freight by RailRail delay Canada — VIA Rail tariff and service commitments, with the Canadian Transportation Agency complaint routeCANational — CanadaCanada Transportation Act and VIA Rail's published tariff and conditions of carriageRail delay United States — Amtrak Service Guarantee and Passenger Service CommitmentsUSNational — United StatesAmtrak's Service Standards and Conditions of Carriage (contractual, not statutory)Rail delay Argentina — Trenes Argentinos conditions of carriage with Ley 24.240ARNational — ArgentinaLey 24.240 de Defensa del Consumidor and the CNRT passenger rulesRail delay Brazil — Operator conditions of carriage with the Código de Defesa do ConsumidorBRNational — BrazilCódigo de Defesa do Consumidor, Lei nº 8.078/1990Rail delay Egypt — Egyptian National Railways refund and complaint proceduresEGNational — EgyptEgyptian National Railways conditions of carriage and Consumer Protection Law No. 181 of 2018Rail delay Morocco — ONCF passenger charter and refund conditionsMANational — MoroccoONCF conditions of carriage and the Moroccan consumer protection law (Loi 31-08)Rail delay South Africa — PRASA / Shosholoza Meyl passenger conditions and the Consumer Protection ActZANational — South AfricaConsumer Protection Act 68 of 2008 and the PRASA conditions of carriageRail delay Israel — Israel Railways delay refund policyILNational — IsraelIsrael Railways conditions of carriage, made under the Railways OrdinanceRail delay Saudi Arabia — Saudi Arabia Railways (SAR) passenger conditions and the Transport General Authority passenger rightsSANational — Saudi ArabiaTransport General Authority passenger rights regulations for railway transportRail delay United Arab Emirates — Etihad Rail passenger services and the emirate transport authorities' passenger rulesAENational — United Arab EmiratesFederal and emirate-level transport regulation, and the operator's conditions of carriageRail delay India — IRCTC Ticket Deposit Receipt (TDR) refunds for cancelled and substantially delayed trainsINNational — IndiaRailway Passengers (Cancellation of Tickets and Refund of Fare) RulesRail delay Indonesia — KAI passenger service standards under the Ministry of Transport minimum service standardsIDNational — IndonesiaMinister of Transportation Regulation on minimum service standards for railway passenger transport, and Law No. 23 of 2007 on RailwaysRail delay Japan — JR delay certificates (遅延証明書) and limited express-charge refundsJPNational — JapanCarriers’ published conditions of carriage (運送約款)Rail delay Japan — JR limited express surcharge refund for delays of 2 hours or moreJPNational — Japan旅客営業規則 (JR Passenger Business Rules) — 特急料金の払戻しRail delay Malaysia — KTM Berhad passenger conditions and the Land Public Transport Agency complaint routeMYNational — MalaysiaLand Public Transport Act 2010 and KTM Berhad's conditions of carriageRail delay People's Republic of China — China Railway refund and change rules (铁路旅客运输规程)CNNational — China铁路旅客运输规程 (Regulations on Railway Passenger Transport) and the Railway Law of the PRCRail delay Republic of Korea — KORAIL delay compensation under its passenger transport terms (여객운송약관)KRNational — South KoreaKORAIL 여객운송약관 (Passenger Transport Terms and Conditions), made under the Railroad Service ActRail delay Taiwan — Taiwan High Speed Rail and Taiwan Railway delay compensation under their published passenger tariffsTWNational — TaiwanRailway Act of Taiwan and the operators' published passenger transport termsRail delay Thailand — State Railway of Thailand refund and complaint proceduresTHNational — ThailandState Railway of Thailand regulations and the Consumer Protection Act B.E. 2522Rail delay Vietnam — Vietnam Railways conditions of carriage under the Railway LawVNNational — VietnamRailway Law No. 06/2017/QH14 and the Ministry of Transport circulars on rail passenger transportRail delay Australia — State operator passenger charters (NSW TrainLink, V/Line, Queensland Rail) and the Australian Consumer LawAUNational — AustraliaAustralian Consumer Law (Competition and Consumer Act 2010, Schedule 2) and the state operators' customer chartersRail delay New Zealand — KiwiRail Great Journeys and regional operator conditions of carriage, with the Consumer Guarantees ActNZNational — New ZealandConsumer Guarantees Act 1993 and the operators' conditions of carriageRail delay

The rest of the sequence

Documents are written to be worked through in order: the opening demand, then the answer to whatever they refuse with, then the escalation. Sending the last one first usually costs you the first two.

Rail — referral to the ombudsmanEscalate a rail claim the operator has refused or ignored.rail.escalation-ombudsman8 languages30-day reply window

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Duesday is not a law firm and does not provide legal advice. This document is an editable template assembled from publicly available law. You are responsible for checking that the facts and the law stated are correct for your situation, and you send it yourself in your own name. Nothing here creates a solicitor–client or attorney–client relationship, and no outcome is promised.