Flight disruption

Indonesia — PM 77/2011 carrier liability and PM 89/2015 delay management

NationalIDDerived or secondary source

Indonesia

Rule id: air.id-pm89
Version: 1.0.0
In force from: June 30, 2015
Last read against its sources: August 5, 2026
Countries bound: Indonesia

Indonesia

In plain language

What this regime says.

Indonesia pays a flat IDR 300,000 to every passenger on a domestic scheduled flight delayed more than four hours, with no proof of loss and no distance test, under PM 77 Tahun 2011 read with the delay-management categories in PM 89 Tahun 2015. Below four hours the entitlement is food: a drink from 30 minutes, a snack from an hour, a hot meal from two.

Who is covered

Passengers on domestic scheduled flights operated by Indonesian air transport undertakings. International carriage out of Indonesia is not covered by this tariff — that is the Montreal Convention and the contract of carriage.

What you get

A soft drink from 30 minutes, a snack box from 61 minutes, a hot meal from 121 minutes, and from 241 minutes IDR 300,000 per passenger on top of the meals. Halved to IDR 150,000 where you are moved to a subsequent flight. On cancellation, the next available flight or a full refund, at your choice.

Where claims go wrong

Assuming the tariff covers an international departure from Jakarta or Bali. It does not — it is a domestic instrument.
Accepting a meal voucher as the compensation. The meals and the IDR 300,000 are different obligations at different thresholds.
Being told the fare was lower than IDR 300,000. The figure is flat and has no relationship to the fare.
Going to the aviation regulator for the money. The Directorate General enforces; BPSK is the body that can order payment.
Not asking at the airport. Indonesian carriers settle at the counter far more readily than by correspondence.

The official claim route

Authority

Every citation,
with its pinpoint.

A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.

Peraturan Menteri Perhubungan Nomor PM 77 Tahun 2011, Pasal 9Peraturan Menteri Perhubungan Republik Indonesia Nomor PM 77 Tahun 2011 tentang Tanggung Jawab Pengangkut Angkutan Udara (Regulation of the Minister of Transportation on the Liability of Air Carriers)URL verified 2026-08-05Pasal 9
Peraturan Menteri Perhubungan Nomor PM 77 Tahun 2011, Pasal 10Peraturan Menteri Perhubungan Republik Indonesia Nomor PM 77 Tahun 2011 tentang Tanggung Jawab Pengangkut Angkutan UdaraURL verified 2026-08-05Pasal 10
Peraturan Menteri Perhubungan Nomor PM 89 Tahun 2015, Pasal 3 (kategori keterlambatan)Peraturan Menteri Perhubungan Republik Indonesia Nomor PM 89 Tahun 2015 tentang Penanganan Keterlambatan Penerbangan (Delay Management) pada Badan Usaha Angkutan Udara Niaga Berjadwal di IndonesiaURL verified 2026-08-05Pasal 3
Peraturan Menteri Perhubungan Nomor PM 89 Tahun 2015, Pasal 9 dan Pasal 10Peraturan Menteri Perhubungan Republik Indonesia Nomor PM 89 Tahun 2015 tentang Penanganan Keterlambatan Penerbangan (Delay Management) pada Badan Usaha Angkutan Udara Niaga Berjadwal di IndonesiaURL verified 2026-08-05Pasal 9 dan Pasal 10
Peraturan Menteri Perhubungan Nomor PM 185 Tahun 2015Peraturan Menteri Perhubungan Republik Indonesia Nomor PM 185 Tahun 2015 tentang Standar Pelayanan Penumpang Kelas Ekonomi Angkutan Udara Niaga Berjadwal Dalam Negeri (Service Standards for Economy Class Passengers on Domestic Scheduled Air Transport)URL verified 2026-08-05
Undang-Undang Nomor 1 Tahun 2009 tentang Penerbangan, Pasal 146Undang-Undang Republik Indonesia Nomor 1 Tahun 2009 tentang Penerbangan (Aviation Act)URL verified 2026-08-05Pasal 146
Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan KonsumenUndang-Undang Republik Indonesia Nomor 8 Tahun 1999 tentang Perlindungan Konsumen (Consumer Protection Act)URL verified 2026-08-05

Sources

Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.

Kementerian Komunikasi dan Informatika, "Pesawat Delay? Ini Kompensasi yang Berhak Kamu Terima" — the Government of Indonesia public-information portal setting out the PM 89/2015 categories: 30–60 minutes a soft drink; 61–120 minutes a snack box; 121–180 minutes a hot meal; 181–240 minutes drink, snack and hot meal; over 240 minutes compensation of IDR 300,000; and rebooking or a full refund on cancellationKementerian Komunikasi dan Informatika, Republik Indonesiaretrieved 2026-08-05
Peraturan Menteri Perhubungan Nomor PM 89 Tahun 2015, official record in the national legal databaseBadan Pemeriksa Keuangan Republik Indonesia (JDIH)retrieved 2026-08-05
The 50% reduction where the passenger is moved to a subsequent flight comes from Pasal 10(2) of PM 77/2011. We did not read that sub-article verbatim, so the module shows a range from IDR 150,000 to IDR 300,000 where a replacement flight was taken rather than deducting on our own authority. The commencement date recorded here (30 June 2015) is the date PM 89/2015 was signed; the precise promulgation date was not verified.Kementerian Perhubungan Republik Indonesiaretrieved 2026-08-05Modelled estimate

What it imposes

Clocks, defences and the ladder.

A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.

The clocks it starts

Two years for a Montreal Convention claim (Art. 35)Indonesia acceded to the Montreal Convention with effect from 19 May 2017. On international carriage between States Parties the Art. 19 delay claim is the route, and it is not capped at IDR 300,000 — it pays the loss you can prove, up to 6,303 SDR.Montreal Convention 1999, Art. 35(1) — Art. 35(1)Limitation period

What it entitles you to, beyond money

Montreal Convention damages for delay (international carriage)On international carriage between States Parties, Art. 19 of the Montreal Convention makes the carrier liable for the damage the delay actually caused you — the unused hotel night, the missed onward booking, the extra meals and transport — unless it proves it took all measures that could reasonably be required. It is capped at 6,303 SDR per passenger (the figure ICAO set with effect from 28 December 2024) and it requires receipts, not a formula. This claim exists independently of any national scheme, and airlines never mention it. The right is extinguished two years after arrival under Art. 35.Art. 19, Art. 22(1)

The same claim type elsewhere

Belarus — Air Code of the Republic of Belarus and the Department of AviationBYNational — BelarusВоздушный кодекс Республики Беларусь EU Regulation 261/2004 (air passenger rights)EUSupranational — 31 countriesRegulation (EC) No 261/2004 Germany — contractual damages beyond the Article 7 sum (BGB)DENational — GermanyRegulation (EC) No 261/2004, Art. 12(1)Italy — ruined-holiday damages (danno da vacanza rovinata)ITNational — ItalyRegulation (EC) No 261/2004, Art. 12(1)Moldova — air passenger rights under the EU–Moldova Common Aviation Area AgreementMDNational — MoldovaEU–Moldova Common Aviation Area Agreement, Annex III Russian Federation — Air Code Art. 120 (carrier liability for delay)RUNational — RussiaВоздушный кодекс Российской Федерации, ст. 120 (Ответственность перевозчика за просрочку доставки пассажира, багажа или груза)Spain — further damages beyond the Article 7 sumESNational — SpainRegulation (EC) No 261/2004, Art. 12(1)Türkiye — SHY-YOLCU air passenger rights regulationTRNational — TürkiyeSHY-YOLCU, Kapsam (scope)

Other rights in the same countries

Indonesia — Consumer Protection Law and the electronic trading regulationsIDNational — IndonesiaUndang-Undang No. 8 Tahun 1999 tentang Perlindungan KonsumenSubscriptions Indonesia — KAI passenger service standards under the Ministry of Transport minimum service standardsIDNational — IndonesiaMinister of Transportation Regulation on minimum service standards for railway passenger transport, and Law No. 23 of 2007 on RailwaysRail delay Indonesia — OJK consumer protection regulation and LAPS SJKIDNational — IndonesiaPOJK No. 22 Tahun 2023 tentang Pelindungan Konsumen dan Masyarakat di Sektor Jasa KeuanganCard and bank billing Indonesia — Personal Data Protection Law 27/2022IDNational — IndonesiaUndang-Undang No. 27 Tahun 2022 tentang Pelindungan Data PribadiData rights Indonesia — rental deposit (Kitab Undang-Undang Hukum Perdata (Civil Code), sewa-menyewa, and Undang-Undang No. 1 Tahun 2011 on housing and settlement areas)IDNational — IndonesiaKitab Undang-Undang Hukum Perdata (Civil Code), sewa-menyewa, and Undang-Undang No. 1 Tahun 2011 on housing and settlement areasRental deposit

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