Each of these is a refusal this regime lets a counterparty attempt, paired with the answer to it. Reading them before you write is worth more than any amount of polish on the letter itself.
"The property needed cleaning and redecorating"
high likelihoodThe landlord charges for cleaning, carpet wear, scuffed paint or tired fittings and treats the deposit as a refurbishment fund.
What answers it
Fair wear and tear from ordinary use is not a recoverable loss in any of the regimes this product covers — a deduction must reflect damage or a breach beyond ordinary use, must be evidenced, and must be reduced for the age and remaining life of the item. Ask for the invoice, the check-in and check-out evidence, and the calculation.
"Prove you did not cause it"
high likelihoodThe landlord asserts damage and expects the tenant to disprove it, often without a check-in inventory.
What answers it
It is the party seeking to keep the money who must justify keeping it. Where there is no dated check-in record to compare against, an adjudicator has nothing to measure the alleged damage from, and the deduction generally fails on that ground alone.
"That was years ago"
medium likelihoodThe landlord argues that any failure to protect happened long ago and is spent.
What answers it
The Private Tenancies Act (NI) 2022 made failure to protect a tenancy deposit a continuing offence. While the deposit remains unprotected the breach is ongoing, not historic, and the council can act on it today.
Private Tenancies Act (Northern Ireland) 2022 — ss. 1–6 (deposit amount, deposit protection time limits, tenancy information notice)