Flight disruption
Kazakhstan — Law on the Use of Airspace and Aviation Activity, and the Civil Aviation Committee rules
NationalKZUnverified — check before relying on it
Kazakhstan
- Rule id
- air.kz-caa
- Version
- 1.0.0
- In force from
- July 15, 2010
- Last read against its sources
- August 5, 2026
- Countries bound
- Kazakhstan
In plain language
What this regime says.
Kazakhstan has aviation rules on delay, cancellation and denied boarding and a consumer statute that applies to carriage. We have identified the regulator and the routes but have not verified any compensation figure.
Who is covered
Passengers travelling to, from and within Kazakhstan, and on Kazakh carriers.
What you get
Care during a delay, rerouting or a refund, and whatever the consumer statute supplies. We are not stating a compensation amount because we could not verify one.
Where claims go wrong
- Claiming only under the aviation rules. The consumer statute is usually the stronger route.
- Missing the Montreal Convention limb on an international flight — Kazakhstan is a party.
Authority
Every citation,
with its pinpoint.
A claim that cites “EU law” gets filed. A claim that cites Article 7(1)(c) gets answered. These are the exact coordinates this entry rests on.
- Закон Республики Казахстан «Об использовании воздушного пространства Республики Казахстан и деятельности авиации»Law of the Republic of Kazakhstan No. 339-IV of 15 July 2010 on the Use of the Airspace of the Republic of Kazakhstan and Aviation ActivityURL verified 2026-08-05
Sources
Where a figure is indexed, converted or published by a regulator rather than fixed in the instrument, the provenance is recorded separately. Anything marked as a modelled estimate is exactly that — a model, not a statutory number.
- Aviation Administration of Kazakhstan and the Civil Aviation Committee of the Ministry of Transport — the regulator and complaints routeAviation Administration of Kazakhstanretrieved 2026-08-05
What it imposes
Clocks, defences and the ladder.
A rule module builds these while it evaluates, because a limitation period depends on which forum is open to you. What follows is the structure this regime produces — deliberately with no dates and no figures, because those belong to your facts rather than to the law.
The clocks it starts
- Two years for a Montreal Convention claim (Art. 35)This is the limitation period for the Convention claim for proven delay damages on international carriage, not for any national compensation scheme, which may have its own. It is fatal to the Convention claim specifically, and correspondence does not suspend it.Montreal Convention 1999, Art. 35(1) — Art. 35(1)Limitation period
What it entitles you to, beyond money
- The consumer protection statute runs in parallelKazakhstan applies its Law on Protection of Consumer Rights to services including carriage. It gives a right to demand performance, a price reduction or termination with a refund where a service is rendered late or badly, and it is usually a stronger route than the aviation rules because it carries a compensation mechanism the aviation rules do not.
- Montreal Convention damages for delay (international carriage)On international carriage between States Parties, Art. 19 of the Montreal Convention makes the carrier liable for the damage the delay actually caused you — the unused hotel night, the missed onward booking, the extra meals and transport — unless it proves it took all measures that could reasonably be required. It is capped at 6,303 SDR per passenger (the figure ICAO set with effect from 28 December 2024) and it requires receipts, not a formula. This claim exists independently of any national scheme, and airlines never mention it. The right is extinguished two years after arrival under Art. 35.Art. 19, Art. 22(1)
Where to take it next
- Written claim to the airlineClaim in writing to the carrier, quoting the flight, the delay and what you are asking for. Keep proof of sending.Claim directtypically 30 days
- Aviation Administration of Kazakhstan / Civil Aviation CommitteeThe aviation regulator receives passenger complaints about carriers licensed in or operating to Kazakhstan.Regulatortypically 90 daysofficial page
- Civil court claimBinding on themConsumer claims in Kazakhstan attract reduced court fees and may be brought where the consumer lives.Small claimstypically 180 days
Documents
What this regime can produce.
Every one of these is a document you send yourself, in your own name. Duesday never writes to anybody on your behalf and is never anyone’s agent.
The same claim type elsewhere
Belarus — Air Code of the Republic of Belarus and the Department of AviationBYNational — BelarusВоздушный кодекс Республики БеларусьConfidence: lowEU Regulation 261/2004 (air passenger rights)EUSupranational — 31 countriesRegulation (EC) No 261/2004Confidence: highGermany — contractual damages beyond the Article 7 sum (BGB)DENational — GermanyRegulation (EC) No 261/2004, Art. 12(1)Confidence: mediumItaly — ruined-holiday damages (danno da vacanza rovinata)ITNational — ItalyRegulation (EC) No 261/2004, Art. 12(1)Confidence: lowMoldova — air passenger rights under the EU–Moldova Common Aviation Area AgreementMDNational — MoldovaEU–Moldova Common Aviation Area Agreement, Annex IIIConfidence: mediumRussian Federation — Air Code Art. 120 (carrier liability for delay)RUNational — RussiaВоздушный кодекс Российской Федерации, ст. 120 (Ответственность перевозчика за просрочку доставки пассажира, багажа или груза)Confidence: highSpain — further damages beyond the Article 7 sumESNational — SpainRegulation (EC) No 261/2004, Art. 12(1)Confidence: lowTürkiye — SHY-YOLCU air passenger rights regulationTRNational — TürkiyeSHY-YOLCU, Kapsam (scope)Confidence: medium
Does this one reach your facts?
The engine runs every regime that could apply at once and reconciles them, rather than making you guess which page to read.
Not a law firm. Not legal advice. You send it yourself. This page describes a law; it is not advice about your situation and no outcome is promised.