Israel — Aviation Services Law (Compensation and Assistance) 5772-2012

Who is covered

Passengers on flights from Israel, flights to Israel, and domestic Israeli flights. On inbound flights the Law is not limited by the carrier's nationality, which makes it wider than EU261 in that respect.

What you get

Compensation of NIS 1,530 up to 2,000 km, NIS 2,450 from 2,000 to 4,500 km, and NIS 3,670 above 4,500 km, halved where you accept an alternative ticket arriving within the margin for the band. Assistance from two hours, a refund or alternative ticket from five, and exemplary damages of up to about NIS 12,240 where a carrier fails to comply.

Where claims go wrong

• The compensation threshold is eight hours, not three. A flight eight or more hours late is treated as cancelled.
• The figures printed in the statute are the January 2012 base. Section 13 indexes them annually and the current amounts are around a fifth higher.
• The 50% reduction requires you to have ACCEPTED an alternative ticket, not merely to have been rebooked.
• The limitation period is four years, longer than the Montreal Convention's two — but a Convention claim on the same facts is still barred at two.
• Amendment No. 2 and the Iron Swords Temporary Order changed the special-circumstances treatment from February 2025. Check the current text if a carrier relies on it.