Each of these is a refusal this regime lets a counterparty attempt, paired with the answer to it. Reading them before you write is worth more than any amount of polish on the letter itself.
"We are putting in our claim now"
high likelihoodThe landlord produces a schedule of damage weeks or months after the property came back and treats the deposit as available for it.
What answers it
Article 40 required them to make the written claim within four weeks of the return of the property. A claim made after that is out of time, and the article says the deposit is then repayable with interest without undue delay. Ask for the date of the handover and the date of their written claim, and put both to kærunefnd húsamála.
Húsaleigulög nr. 36/1994, 40. gr. — 40. gr. (tryggingarfé) — maximum three months’ rent; landlord must within four weeks of the return of the property either repay with interest or make a written claim; a rejected claim must be referred to kærunefnd húsamála within four weeks or the deposit is repayable
"We are still working out the costs"
high likelihoodThe landlord holds the whole deposit indefinitely while quotes, invoices or utility bills are said to be pending.
What answers it
The statutory return period exists precisely so the landlord can obtain quotes and final bills inside it. It does not restart because they left it late, and it does not licence holding the whole deposit against one unquantified item. Ask them to return everything not genuinely in issue now, and to quantify the rest by a stated date.
"The property needed cleaning and redecorating"
high likelihoodThe landlord charges for cleaning, carpet wear, scuffed paint or tired fittings and treats the deposit as a refurbishment fund.
What answers it
Fair wear and tear from ordinary use is not a recoverable loss in any of the regimes this product covers — a deduction must reflect damage or a breach beyond ordinary use, must be evidenced, and must be reduced for the age and remaining life of the item. Ask for the invoice, the check-in and check-out evidence, and the calculation.
"Prove you did not cause it"
high likelihoodThe landlord asserts damage and expects the tenant to disprove it, often without a check-in inventory.
What answers it
It is the party seeking to keep the money who must justify keeping it. Where there is no dated check-in record to compare against, an adjudicator has nothing to measure the alleged damage from, and the deduction generally fails on that ground alone.